Kamille Sanchez
Front Desk Agent
San Antonio,TX
Summary
Personable working professional with a dedication to providing excellent customer service. Exemplary ability to retain product knowledge for sales in retail, hospitality and service industry. Works well on a team as well as independently.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
All Together Enterprises, Inc.
09.2021 - 05.2022
- Key holder responsibilities included opening and closing duties for showroom, warehouse as well as customer service department.
- Handled multi-line phone system, assistant chatbots and emails to respond to customer inquiries and orders on Amazon, Shopify and 3 tiered websites.
- Addressed customer concerns and complaints with a solution oriented attitude to resolve and de-escalate problems and issues for customer retention.
- Accurately recorded all interactions, including names, addresses, phone numbers, financial information and product sales along with implementing spreadsheets, data logs and forms to maintain lines of communication between staff in warehouse and sales department.
- Efficiently retained product knowledge to make recommendations, upsell and quickly place orders for clothediaper.com, adultclothediaper.com and massagenaturals.com.
- Developed and trained new customer service representatives on front desk operations.
Front Desk Sales Associate
Centre Salon Aveda - Fashion Place
10.2020 - 05.2021
- Key holder responsibilities included opening and closing duties as well as operating the front desk answering phones, responding to email inquires, scheduling appointments for 12 stylists, while greeting salons visitors and guests.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Retained Aveda product knowledge for sales as well as responsible for inventory and orders.
Front Desk Agent
La Quinta Inn & Suites
03.2020 - 08.2020
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Worked closely with management to communication between housekeeping, maintenance and other front desk agents.
- Maintained and organized front desk, lobby and breakfast area as well as performing duties to assist housekeeping if/when staff was unavailable to perform job duties.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Plant Manager
Hippie Haven Farms
06.2016 - 05.2019
- Operated farmers market stand with various products and merchandise for Hippie Haven Farms including grow bags and goats milk products.
- Planted and watered seeds, sprouts and various grow bags to ensure quality and quantity numbers met orders for farmers market stand.
- Gained intermediate knowledge of plants, herbs, flowers and vegetation to easily identify.
- Worked and gained knowledge on a team of 4 other growers, gardeners and farmers to sell products at farmers market stand.
Cashier
Sprouts Market
02.2015 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Winston Churchill High School
San Antonio, TX05-2005
Skills
- Customer relations
- Conflict resolution
- Payment processing
- Scheduling
- Product knowledge
- Administrative support
- Microsoft Office Suite
- De-escalation techniques
Timeline
Customer Service Representative
All Together Enterprises, Inc.
09.2021 - 05.2022
Front Desk Sales Associate
Centre Salon Aveda - Fashion Place
10.2020 - 05.2021
Front Desk Agent
La Quinta Inn & Suites
03.2020 - 08.2020
Plant Manager
Hippie Haven Farms
06.2016 - 05.2019
Cashier
Sprouts Market
02.2015 - 03.2016
High School Diploma -
Winston Churchill High School