Summary
Overview
Work History
Education
Skills
Timeline
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KALEY BURKE

Cleveland

Summary

Dynamic and detail-oriented professional with proven expertise at Advanced Livescan Technologies, Inc. Excels in data entry and client communication, enhancing operational efficiency. Recognized for fostering customer engagement and achieving timely resolutions. Proficient in Microsoft Excel, demonstrating a commitment to quality optimization and dependable service delivery.

Overview

9
9
years of professional experience

Work History

OFFICE ASSISTANT (Remote)

ADVANCED LIVESCAN TECHNOLOGIES, INC
01.2018 - Current
  • Managing office tasks like data entry, filing business expense receipts into spreadsheets for the accounting department, tax preparation, and handling correspondence
  • Assisting clients with fingerprinting services, scheduling appointments, and addressing inquiries
  • Targeted phone calls to collect on current unpaid invoices
  • Facilitated communication with existing customers for confirming contact details and software version statuses
  • Compose targeted mailers, promotional sales letters, and cost proposal documents for software enhancements and new client opportunities
  • Directed printing, collating, and USPS mailing operations for marketing letters
  • Convince customers of advantages offered by software upgrades and extended support contracts through effective telemarketing
  • Utilization of Microsoft Excel, Outlook, and Word
  • Captured and logged payment data into system, upholding strict confidentiality and accuracy standards

NEIGHBOR SERVICES COORDINATOR (Remote)

PET SUPPLIES PLUS
04.2023 - 10.2024
  • Delivering support, resources, and programming aimed at improving customer well-being and engagement across in-store and online platforms
  • Assist customers with requests or inquiries about store services, products, company loyalty programs, and various services through phone and email
  • Partner with stores and field management team to resolve customer complaints swiftly, efficiently, and professionally
  • Document incoming neighbor contacts through phone and email while detailing nature of each inquiry
  • Compile reports detailing inquiries and time to resolution
  • Manage product recall processes
  • Consult customers regarding company information
  • Emphasize customer engagement enhancement

ASSISTANT STORE MANAGER

PET SUPPLIES PLUS
02.2019 - 02.2023
  • Facilitate store operational oversight
  • Follow operational policies and procedures (cleanliness, animal care, safety and security) ensuring outstanding service is offered to customers
  • Strengthen team member engagement and morale by identifying individual motivational needs, recognizing and rewarding achievements, and assisting employees in reaching career aspirations
  • Staff recruitment and orientation
  • Nurture learning environment by delivering outstanding onboarding and development experiences, complemented by coaching and constructive feedback for team members
  • Establish partnerships with community organizations for event coordination and marketing strategies
  • Manage operation of all equipment including forklift and ladders alongside bending, kneeling, and lifting up to 50 pounds
  • Mastered Microsoft Office applications, specifically Excel and Word, to enhance productivity.
    Leveraged Excel for comprehensive data management and analytics
    Developed high-quality documents and reports using Word
  • Welcome customers and resolve consumer complaints
  • Supervise cashiers on duty
  • Provide sales proposals
  • Support customer needs while arranging stock according to corporate floor planograms
  • Operated forklifts safely and efficiently in compliance with industry standards.
    Achieved safety certification to enhance workplace safety protocols
    Conducted routine inspections on equipment to ensure operational reliability
    Maintained accurate inventory records during loading and unloading processes.
  • Facilitate stocking orders with distributors and corporate offices
  • Facilitate and authenticate truck delivery schedules
  • Verify accuracy of cashier register drawers by matching figures to POS printouts of daily sales
  • Conduct cash counts for safe precision
  • Coordinate cash drops and deposits for Brinks pickup
  • Request for safe delivery adjustment through Brinks
  • Generate employee schedules

PAITENT CARE ASSISTANT

SOUTHWEST GENERAL HOSPITAL
09.2018 - 02.2020
  • Enhancing client well-being by providing grooming, washing, and maintaining personal hygiene standards
  • Delivering nutritious meal options and addressing special dietary requirements
  • Identifying activities that engage patients and providing suitable stimulation
  • Providing patients' complete attention
  • Documented and communicated observations and clinical symptoms to relevant healthcare professionals, facilitating prompt intervention
  • Logged information in patient charts and shared status updates with interdisciplinary care team
  • Turned and repositioned bedridden patients to prevent bedsores
  • Set up rooms for incoming patients by replenishing supplies and confirming operational status of equipment with a focus on sanitation
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies
  • Monitored vital signs and reported changes to nursing staff
  • Helped maintain a clean environment in all areas assigned
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff

CREW TRAINER

MCDONALDS
10.2016 - 09.2018
  • Interact with customers to foster satisfaction
  • Orient new hires
  • Maintain organized and tidy checkout areas/lobby
  • Point of sales system (POS)
  • Monitored employee progress, offering constructive feedback for improvement
  • Conducted comprehensive training sessions for new hires on operational procedures
  • Processed payments accurately and efficiently using a cash register

Education

HIGHSCHOOL DIPLOMA -

BEREA-MIDPARK HIGHSCHOOL
05.2018

Skills

  • Self-sufficient
  • Dependable
  • Dedicated
  • Excellent communication abilities
  • Detail-oriented
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Quick learning ability
  • Quality optimization
  • Hardworking
  • Data entry

Timeline

NEIGHBOR SERVICES COORDINATOR (Remote)

PET SUPPLIES PLUS
04.2023 - 10.2024

ASSISTANT STORE MANAGER

PET SUPPLIES PLUS
02.2019 - 02.2023

PAITENT CARE ASSISTANT

SOUTHWEST GENERAL HOSPITAL
09.2018 - 02.2020

OFFICE ASSISTANT (Remote)

ADVANCED LIVESCAN TECHNOLOGIES, INC
01.2018 - Current

CREW TRAINER

MCDONALDS
10.2016 - 09.2018

HIGHSCHOOL DIPLOMA -

BEREA-MIDPARK HIGHSCHOOL

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