Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Katherine (KC) Badala

Katherine (KC) Badala

San Francisco,California

Summary

Hardworking employee with customer success, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experience directing, leading and motivating a team of Customer Success Managers to build cohesion to provide the best service to our clients navigating each customer journey with a customized approach.

Overview

6
6
years of professional experience

Work History

Customer Success Lead

Dashlane
New York, NY
08.2023 - Current
  • Drove customer engagement: Implemented innovative strategies via a new customer management platform, resulting in heightened customer interaction and satisfaction
  • Enhanced team productivity: Conducted comprehensive training sessions to empower the team, maximizing the platform's functionality and significantly improving overall team efficiencies
  • Established effective outreach programs: Spearheaded and maintained impactful customer outreach programs, ensuring consistent and meaningful communication throughout the customer lifecycle
  • Streamlined onboarding processes: Collaborated seamlessly with cross-functional partners in sales, product and marketing, ensuring a smooth onboarding experience for clients and exceeding their expectations
  • Maintain a book of business with our Enterprise (highest ARR customers) fostering relationships with C-suites and customized approaches for unique business needs
  • Facilitated strategic collaboration: Led strategic meetings, fostering effective feedback loops with cross-functional partners, contributing to a more cohesive and collaborative work environment
  • Trusted leadership: Acted as a trusted advisor and mentor for US-based employees, making informed decisions on behalf of the team, thereby instilling confidence and cohesion within the group.

Senior Customer Success Manager

Dashlane
New York, NY
08.2021 - 07.2023
  • Managed and revamped customer webinar program for reliable employee training
  • Instrumental in growing the Customer Success team from 3 to 10 employees
  • Led weekly team meetings and shared relevant industry news
  • Produced customized videos for large enterprise customers seeking additional support
  • Retained and expanded book of business, bringing in ~$100K/quarter
  • Reimagined a successful Sales/Customer Success handoff, eliminating friction for customers.

Customer Success Manager

Dashlane
- 08.2021
  • Managed over 250 accounts, ranging from 50 - 200K employees
  • Executed daily tasks for account management and developed communication strategies
  • Created email templates, playbooks, and other materials for successful onboarding and adoption
  • Developed customized long-term adoption strategies and onboarding plans
  • Responsible for onboarding new employees to the team
  • Facilitated an environment for employee input and ideas to meet team goals
  • Coordinated conversations between CEO and clients to present feedback with tangible action
  • Facilitated case studies to deliver insights into Sales and Marketing.

Reuters PR & Marketing Intern

Thomson Reuters
New York, NY
07.2018 - 07.2019
  • Reported to the Vice President of Communications and assisted senior-level team members
  • Disseminated coverage reports, drafted press releases, and managed press blog posts
  • Played an integral part in updating Reuters' social strategy, including Twitter and Instagram
  • Assisted with the planning and execution of events.

Production Assistant

Beat Bobby Flay
New York, NY
01.2018
  • Participated in a month-long internship in a fast-paced production environment
  • Assisted with talent coordinators and producers in daily administrative tasks
  • Responsible for production of food prep budget.

Education

Bachelor's of Journalism & Design -

The New School

Skills

  • Verbal Communication
  • Data Management
  • Customer Relations
  • Problem Resolution
  • Interpersonal Communication
  • Friendly, Positive Attitude
  • Public Speaking
  • Organization and Time Management
  • Relationship Building
  • Organizational Skills

Websites

References

References available upon request.

Timeline

Customer Success Lead

Dashlane
08.2023 - Current

Senior Customer Success Manager

Dashlane
08.2021 - 07.2023

Reuters PR & Marketing Intern

Thomson Reuters
07.2018 - 07.2019

Production Assistant

Beat Bobby Flay
01.2018

Customer Success Manager

Dashlane
- 08.2021

Bachelor's of Journalism & Design -

The New School

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Katherine (KC) Badala