Proven Server with extensive experience at Legends Casino Hotel, adept in food safety practices and exceptional customer service. Skilled in upselling, resulting in a significant sales increase, and building warm relationships with customers. Excels in a fast-paced environment, demonstrating a strong work ethic and team collaboration to enhance dining experiences and operational efficiency.
Hi, I’m
K.C. Gomez
Yakima,WA
Summary
Overview
4
years of professional experience
Work History
Legends Casino HotelToppenish, Wa
Server
07.2022 - 05.2023
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Taco Bell Restaurant
Restaurant Team Member
06.2022 - 09.2022
Job overview
- Operated register to process payments and collect cash payment for order totals.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Branding Iron Restaurant
Server
01.2022 - 05.2022
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
SafewayToppenish , Wa
Front End Checker
02.2021 - 11.2021
Job overview
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Assisted with unloading customer carts onto conveyor belt
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Identified produce items and input corresponding PLU codes.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Identified issues and developed solutions to improve quality control.
Legends Casino Hotel
Server
11.2018 - 11.2020
Job overview
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
White Swan High SchoolWhite Swan, WA
HS Diploma
06.2007
University Overview
Skills
- Table resetting
- Order delivery practices
- Food inspection
- Team member support
- Daily specials memorization
- Food spoilage prevention
- Exceptional customer service
- Point of sale operation
- Dish preparation
- Ordering procedures
- Table setting arrangements
- Task prioritization
- POS operation
- Customer service
- Food safety
- Item promotion
- Professional appearance
- Beverage preparation
- Dining area maintenance
- Performance improvement
- Multitasking and organization
- Sales techniques
- Hospitality service expertise
- Server training
- Menu memorization
- Suggestive selling
- Bill computation
- Point-of-sale system
- Food safety practices
- Safe food handling
- Table bussing
- Buffet setup and takedown
- Price memorization
- Calm demeanor
- Service prioritization
- Food delivery
- Guest seating
- Take-out service
- Quality control
- Menu item recommendation
- Check payment processing
- High volume dining
- Dining customer service
- Strong work ethic
- Table setting knowledge
- Cash handling
- Positive and professional
- Food running
- Food sales and promotion
- Table setting
- Specials promotion
- Team collaboration
- Effective customer upselling
- Guest engagement
- Supply restocking
- Food station setup
- Order accuracy
Timeline
Server
Legends Casino Hotel
07.2022 - 05.2023
Restaurant Team Member
Taco Bell Restaurant
06.2022 - 09.2022
Server
Branding Iron Restaurant
01.2022 - 05.2022
Front End Checker
Safeway
02.2021 - 11.2021
Server
Legends Casino Hotel
11.2018 - 11.2020
White Swan High School
HS Diploma
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