Kacey Hill
Arlington,TX
Summary
Highly motivated, dependable administrative professional with 26 + years of experience. Energetic self-starter with excellent analytical and organizational skills.
Overview
28
28
years of professional experience
Work History
Executive Assistant
AMERICAN AIRLINES – Information Technology
06.2012 - Current
- Supports Vice President of Airline Operations Technology
- Collaborates closely with senior leadership to coordinate extremely active calendars and ensure schedules are followed and respected
- Provide coaching, mentoring, and cross-functional support to administrative support staff
- Process invoices, time and attendance, payroll, and provide backup support to multiple administrative assistants
- Handle confidential and sensitive information with discretion and tact.
- Organize and coordinate conferences and monthly meetings.
- Coordinate and schedule travel arrangements for VP Executive to optimize time.
- Process travel expenses and reimbursements for VP Executive.
- Screen calls and emails and respond accordingly to support executive correspondence.
- Facilitate training and onboarding for incoming support staff.
- Work with senior management on projects and assist in various processes.
- Coordinate events and work on ad hoc projects.
- Greet arriving visitors and direct individuals to appropriate destinations.
- Uphold strict timetables by maintaining accurate and balanced calendars.
Executive Assistant
AMERICAN AIRLINES
03.2009 - 05.2012
- Provided administrative support to Vice President Employee Relations and staff specializing in Labor Relations
- Managed calendars for superiors, arranged offsite meetings, travel and hotel reservations
- Processed expense reports, time, and attendance
- Assisted with scheduling contract negotiations with APA, APFA, and TWU unions
- Telephone support, meeting coordination, and file management
- Additional responsibilities included back-up support to Senior Vice President, invoice processing, and time management.
Administrative Assistant
03.2002 - 02.2009
- Provided assistance to Managing Director-Labor Relations and five direct reports
- Managed and maintained director’s schedule
- Scheduled meetings and conference calls, provided telephone support, maintained files, and processed expense reports
- Organized, distributed, and filed monthly reports
- Arranged business travel for Ground/Independent work group as well as TWU members and outside contractors
- Interacted with all levels of management within AA and TWU while maintaining an important level of confidentiality
- Maintained attendance and vacation records through Auto TA system
- Exhibited sound judgment, strong organizational and customer service skills.
Administrative Assistant / Data Entry
05.2000 - 03.2002
- Maintained Pass Abuse log as well as composed and distributed Pass Abuse Committee decisions
- Organized and logged incoming TWU grievances in Excel
- Scheduled court reporters and hearing officers for non-Management hearings
- Maintained and prepared Hearing Officer training manuals for distribution.
Administrative Assistant / Data
08.1998 - 05.2000
- Provided support to Director-Independent Group and three direct reports
- Opened, sorted, and distributed incoming correspondence
- Created, retrieved, and filed corporate document records and reports
- Maintained calendars, scheduled meetings, coordinated weekly “boiler room” conference calls during CWA union drive.
Customer Service Staff Assistant / Data
AMERICAN AIRLINES, AA Vacations
06.1995 - 08.1998
- Investigated and issued refunds based on direct consumer and travel agent complaints
- Assisted Database Specialists in verification and proofing of spreadsheets for booking sales
- Researched and processed hotel invoices
- Compiled and organized over three hundred weekly refund files
- Corresponded directly with hotels and vendors to resolve discrepancies.
Education
August 86 - May 89 -
Tarrant County Junior College
Hurst, TexasAugust 89 - May 90 -
University of Texas
Arlington, TexasSkills
- Microsoft Outlook
- Excel
- PowerPoint
- WebEx
- MS Teams
- Word
- SAP
- Sabre
- Work Brain
- Concur
Timeline
Executive Assistant
AMERICAN AIRLINES – Information Technology
06.2012 - Current
Executive Assistant
AMERICAN AIRLINES
03.2009 - 05.2012
Administrative Assistant
03.2002 - 02.2009
Administrative Assistant / Data Entry
05.2000 - 03.2002
Administrative Assistant / Data
08.1998 - 05.2000
Customer Service Staff Assistant / Data
AMERICAN AIRLINES, AA Vacations
06.1995 - 08.1998
August 86 - May 89 -
Tarrant County Junior College
August 89 - May 90 -
University of Texas
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