Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KC McMahon

Green Bay,WI

Summary

Proven Relationship Banker with a track record at Associated Bank, adept in relationship building and financial services. Excelled in enhancing customer satisfaction and expanding client base through sales expertise and exceptional service. Skilled in teamwork and critical thinking, consistently achieved sales targets and led by example in customer engagement and financial solutions.

Overview

7
7
years of professional experience

Work History

Relationship Banker

Associated Bank
05.2023 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Adapted products and services to suit customers' changing financial circumstances.

Sales Associate

Brothers Main Appliance & Tv
03.2021 - 05.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Frozen Dairy Assistant Manager

Festival Foods
10.2019 - 03.2021
  • Streamlined dairy processing operations for increased efficiency by optimizing production schedules and workflow.
  • Supported the development of innovative dairy products through collaborative brainstorming sessions with team members and management.
  • Assisted in training new staff members on proper dairy handling techniques, resulting in consistently high-quality products.
  • Collaborated with sales representatives to accurately forecast demand for various dairy products, reducing overstock issues and improving inventory turnover rates.
  • Performed routine quality control checks on all incoming materials to ensure only top-quality ingredients were used in production processes.
  • Provided valuable input during weekly team meetings to improve workplace culture and drive operational improvements across the organization.
  • Enhanced customer satisfaction by providing exceptional service, accurate product information, and efficient problem resolution.
  • Reduced waste and maintained inventory accuracy with diligent stock management practices, ensuring optimal freshness of all products.
  • Maintained the cleanliness of work areas, storage facilities, and machinery to uphold high standards of hygiene and food safety.
  • Contributed to a positive work atmosphere by actively participating in team-building activities and fostering open communication channels with colleagues.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders.

Frozen and Dairy Associate

Festival Foods
06.2017 - 10.2019
  • Ensured product freshness by routinely rotating items and removing expired goods from shelves.
  • Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
  • Participated in ongoing training and development opportunities to stay current with industry trends and enhance overall performance as a Frozen and Dairy Associate.
  • Improved workflow efficiency by coordinating with colleagues to divide responsibilities during peak periods.
  • Streamlined restocking procedures with timely communication between team members regarding low inventory items needing replenishment.
  • Reduced shrinkage rates through diligent attention to product rotation, minimizing spoilage, and waste disposal efforts.
  • Ensured accurate pricing by verifying shelf tags for consistency with current promotions or price changes.
  • Maintained a clean, organized, and visually appealing department through regular cleaning tasks.
  • Managed workload effectively under pressure during busy hours, ensuring all tasks were completed in a timely manner without sacrificing quality or customer satisfaction levels.

Education

High School Diploma -

Marinette High School
Marinette, WI
05-2017

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise
  • Cash handling
  • Financial services
  • Teller support
  • Cross-selling products
  • Loans
  • Debt restructuring
  • Multitasking Abilities
  • Critical thinking
  • Teamwork and collaboration

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Relationship Banker

Associated Bank
05.2023 - Current

Sales Associate

Brothers Main Appliance & Tv
03.2021 - 05.2023

Frozen Dairy Assistant Manager

Festival Foods
10.2019 - 03.2021

Frozen and Dairy Associate

Festival Foods
06.2017 - 10.2019

High School Diploma -

Marinette High School

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KC McMahon