Kysha Stephens
Lake Stevens,WA
Summary
Accomplished HR Manager with extensive experience leading complex HR investigations in a national BPO organization. Demonstrated expertise in handling EEO claims and implementing trauma-informed approaches to foster an inclusive workplace culture. Committed to advancing racial equity and social justice through meticulous and empathetic HR practices. Proven track record of enhancing employee satisfaction and retention through strategic HR initiatives.
Overview
4
4
years of professional experience
Work History
National Human Resource Manager
SPS Global
11.2021 - Current
- Lead and manage HR investigations addressing harassment, discrimination, and other misconduct allegations, ensuring compliance with local, state, and federal laws
- Conducted over 250 intake interviews a year to assess the validity of complaints and determine investigatory paths, balancing emotional intelligence and trauma-informed care throughout the process
- Collaborate with diverse HR departments to align citywide services, advocating for best practices in conflict resolution and equitable treatment in the workplace
- Utilize specialized HRIS tools to manage cases and maintain meticulous records of investigations, findings, and outcomes
- Improved case resolution rates by conducting thorough investigations and collecting relevant evidence.
- Collaborated closely with legal counsel throughout all phases of an investigation to ensure compliance with regulations and laws.
Senior Corporate Recruiter
SPS Global
06.2021 - 11.2021
- Developed and executed hiring strategies that prioritized fair treatment and equity, significantly enhancing recruitment outcomes and employee retention
- Oversaw the recruitment of over 100 employees monthly, maintaining an 80% retention rate through strategic screening and onboarding processes
Sr. Travel Nurse Recruiter
Cross Country Healthcare
01.2021 - 06.2021
- Managed recruitment processes with a focus on ethical standards and compliance, ensuring all candidate interactions were conducted with the highest level of integrity and respect for diversity
Education
Certified Professional in Human Resources (PHR) -
Florida International University
Miami, FL01.2013
Certificate in Compensation and Benefits Administration -
Florida Atlantic University
Boca Raton, FL01.2012
Bachelor of Applied Arts - Human Resources Management
Everest University
Pompano Beach, FL01.1998
Skills
- HR Investigations and Compliance
- Emotional Intelligence
- Trauma-Informed Care
- Conflict Resolution
- Mediation
- Racial Equity
- Investigative analysis
- Legal compliance
- Interview techniques
- Strategic HR Management
- Excellent Communication
- Report Writing Skills
Timeline
National Human Resource Manager
SPS Global
11.2021 - Current
Senior Corporate Recruiter
SPS Global
06.2021 - 11.2021
Sr. Travel Nurse Recruiter
Cross Country Healthcare
01.2021 - 06.2021
Certificate in Compensation and Benefits Administration -
Florida Atlantic University
Bachelor of Applied Arts - Human Resources Management
Everest University
Certified Professional in Human Resources (PHR) -
Florida International University
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