Summary
Overview
Work History
Skills
Timeline

Ken Stephenson

Rockwall,TX

Summary

Dynamic Terminal Manager with a proven track record at Richard Daniels Transportation, excelling in transportation planning and staff training. Achieved high customer satisfaction through proactive issue resolution and enhanced operational efficiency. Cultivated strong relationships with stakeholders, fostering a culture of continuous improvement and safety across multiple locations.

Overview

20
20
years of professional experience

Work History

Teminal Manager

Richard Daniels Transpotation
04.2007 - 03.2025
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Fielded customer complaints and comments and rectified issues.
  • Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
  • Increased on-time performance with proactive scheduling and efficient workforce deployment.
  • Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.

Regional Manager

MCC Transport
12.2004 - 03.2007
  • Established and maintained operational standards for 4 locations.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.

Skills

  • Warehouse safety
  • Staff training and development
  • Transportation planning

Timeline

Teminal Manager - Richard Daniels Transpotation
04.2007 - 03.2025
Regional Manager - MCC Transport
12.2004 - 03.2007

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Ken Stephenson