K'Ceia Dunlap
Shreveport,LA
Summary
Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Offering strong candidate profile with dedication to learning and growing within customer care environment. Delivers solid grasp of conflict resolution and team management, demonstrating potential to excel in these areas. Ready to use and develop communication and leadership skills.
Overview
6
6
years of professional experience
Work History
Human Resources Specialist
Military
03.2023 - 01.2026
- Facilitated recruitment processes, ensuring alignment with organizational goals and compliance with military standards.
- Developed and implemented training programs to enhance employee skills and operational efficiency.
- Managed employee relations issues, providing conflict resolution and support for personnel concerns.
- Conducted performance evaluations, offering constructive feedback to improve team effectiveness.
- Analyzed workforce data to identify trends and inform strategic HR initiatives within the organization.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Appliance Specialist
Home Depot
05.2020 - 03.2023
- Educated customers on appliance features, benefits, and proper usage to enhance satisfaction.
- Assisted in inventory management, ensuring product availability and organization on sales floor.
- Trained new staff on appliance department procedures, promoting consistency and efficiency in operations.
- Collaborated with sales team to develop promotional displays that increased customer engagement and interest.
- Led initiatives to streamline appliance installation processes, reducing turnaround time for customer service requests.
- Analyzed sales data to forecast demand trends, optimizing inventory levels and minimizing stockouts or overages.
Teacher's Assistant
Caddo Parish Schools
05.2020 - 07.2022
- Assisted teachers in classroom management and instructional support.
- Facilitated small group activities to enhance student engagement and learning.
- Prepared educational materials and resources for lessons and projects.
- Monitored student progress and provided feedback to educators on performance.
- Organized classroom supplies and maintained a tidy learning environment.
- Communicated effectively with students, parents, and staff to foster a collaborative atmosphere.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
Education
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LASkills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Recruitment strategies
- Employee relations
- Onboarding and orientation
- Active listening
- Critical thinking
- Data entry
- Customer service
- Problem resolution
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Client relations
- Professional telephone demeanor
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
- Administrative support
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Greeting and seating clients
- Office administration
- File management
- Schedule management
- Mail handling
- Clerical support
Timeline
Human Resources Specialist
Military
03.2023 - 01.2026
Appliance Specialist
Home Depot
05.2020 - 03.2023
Teacher's Assistant
Caddo Parish Schools
05.2020 - 07.2022
Bachelor of Science - Criminal Justice
Grambling State University