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Revenue-focused account and business development professional with experience driving new business and expansion across geospatial SaaS, energy, and infrastructure markets. Skilled at aligning technical solutions to real operational pain points, managing data-driven pipelines with a strong attention to detail, and applying a relationship-first sales approach. Known for cross-functional collaboration, consultative selling, and building trust through customer education to drive adoption, retention, and long-term growth.

Customer Success professional with 8+ years’ experience in SaaS environments specialising in client retention, customer engagement, and portfolio growth. Proven track record managing large SMB customer portfolios, improving customer health, and delivering measurable revenue outcomes through strategic account management and data-driven customer success strategies. Experienced in leading complex client migrations, improving operational processes, and collaborating cross-functionally with Product, Sales, and Support teams to enhance customer experience and product adoption. Seeking a Customer Success Manager role where I can focus on building strong client relationships and delivering long-term customer value.

Customer success professional with over 2 years of experience in SaaS startups, adept at enhancing customer satisfaction and retention through proactive engagement and cross-functional collaboration. Seeking to drive customer success at Contlo by leveraging expertise in personalized marketing and automated customer journeys.

Customer-centric professional with 10+ years of experience in SaaS, hospitality, and event management. Proven success in client onboarding, escalation resolution, and executive assistance. Skilled in CRM tools, reporting dashboards, and cross-functional coordination. Adept at improving customer satisfaction, streamlining operations, and supporting leadership. Seeking remote/hybrid roles in Customer Success, Operations, or Executive Support.

KCENIA ESTRELLA

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Client Success & Marketing Director

Nerd, Tier 2/3 Technical Support - Customer Experience

Unified Communications Engineer

IT Engineer

Assistant Systems Specialist

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Some College (No Degree) - Information Technology

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Client Success & Marketing Director

Nerd, Tier 2/3 Technical Support - Customer Experience

Unified Communications Engineer

IT Engineer

Assistant Systems Specialist

Some College (No Degree) - Information Technology

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