Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kristyn C. Nelson

Kristyn C. Nelson

Thomasville,AL

Summary

Service-oriented Customer service Representative with 6 years background experience in Banking. Core competencies include customer service and computer skills, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Determined and hard working. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Koss Construction
02.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

CUSTOMER SERVICE REPRESENTATIVE

FIRST US BANK
07.2014 - 11.2020
  • Confer with customers by telephone or in person to provide information about products or services, and open or close accounts.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Complete required forms, prepare change of address records, complete maintenance of accounts and customer information using computers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Handled customer inquiries and suggestions courteously and professionally.

Administrative Assistant

Gina Woods Tax Service
06.2007 - 05.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

BACHELOR OF SCIENCE - GENERAL BUSINESS ADMINISTRATION

AUBURN UNIVERSITY ATMONTGOMERY
12.2013

High School Diploma -

WILCOX ACADEMY
05.2007

Skills

  • Multi-Line Telephone Operation
  • Service Standard Compliance
  • System Implementation
  • Business Development Understanding
  • Administrative Support
  • Report Creation
  • Documentation
  • Administrative and Office Support
  • Customer Relations
  • Microsoft Word
  • Filing
  • Research
  • Check processing
  • Meeting planning
  • Bookkeeping
  • Spreadsheet management
  • Phone call answering
  • Multi-line phone proficiency
  • Office administration
  • Administrative support
  • Business administration
  • Customer and client relations
  • Tech-Savvy
  • Data entry documentation
  • Documentation and recordkeeping
  • Computer skills
  • Client relations
  • Excel spreadsheets
  • Document management

Languages

English
Native or Bilingual

Timeline

Administrative Assistant

Koss Construction
02.2021 - Current

CUSTOMER SERVICE REPRESENTATIVE

FIRST US BANK
07.2014 - 11.2020

Administrative Assistant

Gina Woods Tax Service
06.2007 - 05.2009

High School Diploma -

WILCOX ACADEMY

BACHELOR OF SCIENCE - GENERAL BUSINESS ADMINISTRATION

AUBURN UNIVERSITY ATMONTGOMERY
Kristyn C. Nelson