Katelyn Christian

Helped plan and coordinate flight itineraries; involving plane and auto transportation, hotel selection and reservations.

I managed table assignments, monitored guest satisfaction, addressed any concerns, diplomatically. I actively trained new staff on proper service techniques, menu knowledge, and POS system operation.

Personal attention to customer prerequisites led to the development of loyal customers and an increase in sales. Always maintained good working connections with all employees, including subordinates, peers, and managers. Handled complex guest requests, maintained room assignments, and used hotel property management systems to maintain accurate guest information.

Assisted guests in making informed decisions on local attractions, dining options, and transportation services. Coordinated with multiple departments across the property to ensure all tasks were completed for a seamlessly enjoyable guest experience. Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences. Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.