KC Lyn Galloway Rivera
Summary
Resourceful and experienced worker offering expertise in customer service, problem solving and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Office Assistant
Polk County
03.2024 - Current
- Back up to manager with Payroll, OnBase, Legistar , ect
- DRC agendas (Accela and contacting applicants)
- Constructing briefing binders
- Updating the Code binders
- Promptly receive and forward incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Help train new employees -SOA
- Prepared comprehensive reports for upper management utilizing advanced skills in Microsoft Office applications such as Word, Excel, PowerPoint.
Communicable Disease Clerk
City Of Allentown
08.2021 - 11.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Clerked STD clinic, Covid and Flu clinic, and Immunizations.
Lead Front End Supervisor
Giant Food Stores
05.2008 - 07.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Managed front end staff
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
Sales Manager
Carters
02.2020 - 03.2021
- Opening and closing the store, which involves counting tills, making deposits and running the store
- Weekly markdowns and displays
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Child Nutritionist
Allentown School District
09.2015 - 10.2018
- Preparing lunches for the children making sure everyone has the adequate serving of food
Education
High School Diploma -
Whitehall Coplay
Whitehall, PA06.2009
No Degree - Early Childhood Education
LCCC
Schnecksville, PASkills
- Customer Satisfaction
- Time Management
- Peer Relationships
- Microsoft Word
- Microsoft Outlook
- File and Database Management
- Front Office Management
- Team Bonding
- Information Confidentiality
- Billing and Invoicing
- Verbal and Writing Communication
Certification
Customer service (10+ years) Front desk (10+ years) Supervise/Manage (10+ years) Notary (6 months)
Timeline
Senior Office Assistant
Polk County
03.2024 - Current
Communicable Disease Clerk
City Of Allentown
08.2021 - 11.2023
Sales Manager
Carters
02.2020 - 03.2021
Child Nutritionist
Allentown School District
09.2015 - 10.2018
Lead Front End Supervisor
Giant Food Stores
05.2008 - 07.2021
High School Diploma -
Whitehall Coplay
No Degree - Early Childhood Education
LCCC
Similar Profiles
CURT COGHLANCURT COGHLAN
Code Enforcement Officer at Polk CountyCode Enforcement Officer at Polk County
Heather NewtonHeather Newton
Human Resources Generalist at Polk CountyHuman Resources Generalist at Polk County
Shontell HarrisShontell Harris
School Counselor at Polk CountySchool Counselor at Polk County