Hi, I’m
K.C. McLaughlin
Director of Training and Support
Cary,NC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
32
years of professional experience
Work History
RE/MAX United
Director of Training and Support
02.2010 - Current
Job overview
- Design, development and delivery of educational programs, courses, and curricula for agents to effectively run their business.
- Create new and/or revise existing F2F, e-learning, online courses, instructional manuals, video tutorials, learning simulations, and blended courses.
- Assess and evaluate initiatives linking training and development activities directly to long-term strategic goals and apply various techniques to improve the quality and relevance of education and training for agents.
- Analyze, report, and improve training effectiveness using performance evaluations, course completions, and surveys.
- Assessed skill gaps for agents and developed training courses to meet identified needs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new agents and employees.
- Oversee the training and communication of enterprise software implementation for management, agents, and staff.
- Direct the development, implementation, and facilitation of the integration of learning platforms and programs that drive performance and work environments and support learning, discovery, for continuous improvement.
- Manage partnerships with Learning Management System (LMS) development team(s) to implement updates for real estate training needs.
- Responsible for training in all LMS platforms and systems communications.
RE/MAX United
Broker, REALTOR, E-PRO, PSA
02.2008 - Current
Job overview
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market analysis to identify opportunities for investors.
Sidewalk Alley Gallery
Director of Operations
04.2001 - 07.2005
Job overview
- Managed day-to-day production activities in accordance with business objectives for the gallery
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Reconcile monthly accounting reports, and track expenses against projected allocations
- Schedule and oversee exhibits for local artists
- Supervise staff in departments of framing, sales and operations
- Hiring, firing, scheduling and training of staff
- Responsible for the implementation and maintenance of inventory and billing system
- Oversee merchandise sales analysis and replenishment.
Beacon Hill Associates, Computer Systems and Consulting
Director of Training and Systems Support
07.1996 - 04.2001
Job overview
- Supervised ten employees in the initial training and subsequent support of systems procedures for clients in the usage of company software products
- Supported clients on Windows and UNIX-based version of the company software
- Customized online and on-site training sessions to meet client needs
- Conducted post training evaluations to ensure that the program was successful and met client requirements
- Designed, coordinated and delivered Sales and Training Seminars for National and Regional
- Shows for new and existing clients on company software capabilities
- Created and updated training documentation including operations manuals, training tools and system procedures
- Published a quarterly newsletter to promote new modules, advertise training seminars and events, and provide quick tips for efficient use of the software
- Designed promotional CD to demonstrate the various capabilities of the software
- Created Support Call tracking and billing system for current clients on the software
- Assisted in the organization and design of company website.
Encore Books
Regional Training Manager
09.1993 - 07.1996
Job overview
- Coordinated and delivered educational seminars and workshops to set standards and procedures for corporate policy and unveil seasonal marketing strategies, sales goals and payroll budgets for twelve stores in the Long Island District
- Designed and implemented a six-week intensive management training course for all new managers in the district
- Designed initial layout and selected title base for all new stores in the district
- Provided administrative and systems support for store managers and staff for twelve stores
- Prepared monthly, quarterly and annual reports to illustrate the status of district sales and identify trends.
Encore Books
Operations Manager
07.1991 - 07.1996
Job overview
- Concurrent operations management of the Smithtown and Mt. Sinai stores, supervising thirty employees
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Prepared monthly, quarterly and annual reports to illustrate the status of store sales and identify trends
- Achieved annual and monthly sales goals within given payroll budget.
- Hiring, firing, scheduling and training of employees
Education
Stony Brook UniversityStony Brook, NY
Master of Science from Management & Policy
05.1995
Stony Brook UniversityStony Brook, NY
Bachelor of Science from Business Management/Economics
05.1991
Skills
- Training Materials and Documentation
- Performance Measurement
- Curriculum Design
- Orientation Sessions
- Process Evaluation and Enhancement
- Personnel Training and Development
- Adaptable to Changing Conditions
- Training Assessment
- Innovative Training Approaches
- Team Engagement
- Coaching and Development
- Develop Training Programs
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Training and Support
RE/MAX United
02.2010 - Current
Broker, REALTOR, E-PRO, PSA
RE/MAX United
02.2008 - Current
Director of Operations
Sidewalk Alley Gallery
04.2001 - 07.2005
Director of Training and Systems Support
Beacon Hill Associates, Computer Systems and Consulting
07.1996 - 04.2001
Regional Training Manager
Encore Books
09.1993 - 07.1996
Operations Manager
Encore Books
07.1991 - 07.1996
Stony Brook University
Master of Science from Management & Policy
Stony Brook University
Bachelor of Science from Business Management/Economics
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