Engaging and proven Educational Leader with 10+ years of program management experience in non-profit and higher education settings. Ph.D. in education with a current focus on helping first-generation college students succeed in higher education. Language teacher for over 13 years, versatile Counselor providing strong academic, career, financial, and other support to multicultural and multi-ethnic students and adults. Deep understanding of college organization and SEVIS information system. Adept Collaborator and relationship builder with ability to engage families and plan $100K events for 300+. Multilingual (English, French, and Haitian Creole). Deftly facilitating seminars, directing communications, and liaising and corresponding with 400+ internally and externally. Stellar Customer Success Manager for over five years.