Kendell Davis
Technical Writer
Rochester,New York
Summary
Creative and motivated writer with a track record of elevating customer experience through meticulous documentation management, and innovative digital publishing. Expert editor and proofreader with a basic knowledge of HTML/CSS, and proficiency in DITA/XML authoring. Flexible and collaborative, I am always looking to create the best user experience.
Overview
10
10
years of professional experience
Work History
Technical Writer
OneStream Software
Birmingham, MI
11.2021 - Current
- Produced documentation that conveys highly complex information in a user-friendly manner.
- Created standards for deliverables through document templates, style guides, and coaching.
- Drove documentation alignment with accessibility standards, researched best practices, and created internal guidelines.
- Worked with SMEs (Development, Quality Assurance, and Product Management teams) to understand software features, to translate them into user documentation.
- Used the agile software development process to coordinate with development teams and the larger documentation team.
- Wrote scripts, directed, and edited video content to highlight new features, as well as to guide users through existing application features.
- Worked closely with the UX/UI design team to synthesize complex information architecture and software design into user-driven content.
- Communicated written concepts into potential UX design elements, and collaborated with UI design to create consistent content for B2B audiences.
- Analyzed and prioritized customer feedback to enhance documentation.
- Acted as a mentor to new hires and interns joining the documentation team.
Technical Copywriter/Office Admin
Valley Mental Health
Salem, OR
10.2020 - 08.2021
- Acted as the primary technical copywriter and documentation specialist for the practice.
- Created a contactless check-in procedure, including the creation and UX design of electronic forms, digital and print copy to make clients aware of procedure changes, and documentation of process flow for internal staff.
- Increased the email campaign click rate by over 75%, generating more responses to client surveys, and driving patient engagement.
- Designed digital and print copy for internal and external acknowledgment of policies, closures, and administrative changes throughout the company.
- Proofread and edited physician documentation for patient records.
Endoscopy Scribe
Salem Gastroenterology
Salem, OR
06.2016 - 03.2020
- Spearheaded protocol for pathology specialists, and worked closely with doctors to reduce error margins.
- Created staff documentation and a how-to guide for pathology protocol and specimen collection.
- Streamlined electronic policy acknowledgment system by learning the ins and outs of our documentation program.
Front Office Specialist
Salem Gastroenterology
Salem, OR
09.2015 - 06.2016
- Checked patients in for their procedures, verifying personal information, as well as communicating insurance and clinical policies.
- Answered phones and answered questions promptly.
- Maintained the appointment schedule.
Education
Bachelor of Arts (B.A.) - English/Creative Writing
Southern New Hampshire University
Manchester, NH, US12.2020
Associate in Arts (A.A.) - General Studies
Chemeketa Community College
Salem, OR06.2015
Skills
- Digital publishing
- Editing and proofreading
- Documentation framework management
- HTML and CSS basics
- CMS management
- DITA and XML authoring
- Web Content Accessibility Guidelines
- Scrum framework
- Web content management
- AP style content
- Critical thinking
- Creative problem solving
- Collaboration
- Flexibility
Timeline
Technical Writer
OneStream Software
11.2021 - Current
Technical Copywriter/Office Admin
Valley Mental Health
10.2020 - 08.2021
Endoscopy Scribe
Salem Gastroenterology
06.2016 - 03.2020
Front Office Specialist
Salem Gastroenterology
09.2015 - 06.2016
Bachelor of Arts (B.A.) - English/Creative Writing
Southern New Hampshire University
Associate in Arts (A.A.) - General Studies
Chemeketa Community College
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