Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Corporate Lab Manager
ARCpoint Downtown Greenville-AFG
Greenville, SC
09.2022 - Current
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Scheduled regular meetings between members of the lab team to review progress on ongoing projects.
Ensured that all laboratory personnel were properly trained in laboratory safety protocols prior to conducting experiments or handling hazardous materials.
Created training materials for new employees regarding proper usage of lab instruments and safety guidelines.
Conducted quality control tests and monitored results for accuracy.
Defined priorities, delegated tasks and planned workflow for laboratory personnel.
Managed supply purchasing, restocking and inventory tracking.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Phlebotomist II/Machine Technician
Immunotek Bio Centers-Freedom Plasma
Greenville, SC
01.2022 - 10.2023
Provided excellent customer service by responding promptly to inquiries from donors or staff members.
Assessed plasma collection machines for proper functionality.
Ensured that all paperwork was completed correctly prior to releasing a donor from the center.
Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
Monitored donor vitals throughout the donation process, such as temperature, pulse rate, blood pressure.
Coordinated workflow based on stat, schedule, or outpatient needs.
Maintained accurate records of donor collections, including volume and type of donation.
Labeled blood vials with critical information like time of collection, date and patient name.
Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Performed daily maintenance and repair of machines, as well as troubleshooting malfunctions.
Replaced worn parts on machines using hand tools such as wrenches and pliers.
Inspected equipment regularly and performed preventive maintenance as appropriate.
Lab Technician
Aid Upstate
Anderson, SC
10.2020 - 02.2022
Supported cleanliness and health standards to foster safe and effective sample analysis.
Oversaw lab equipment stock and placed orders to expand inventory.
Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
Processed hematology and chemistry samples.
Collected, labeled and stored lab samples according to laboratory specifications.
Conducted daily laboratory maintenance, including cleaning and organizing.
Coordinated grant-related activities to obtain funding for health education programs.
Advised patients on lifestyle modifications that can improve their overall well-being.
Adjunct Instructor
Greenville Technical College
Greenville, SC
11.2012 - 12.2021
Implemented technological learning tools to increase student engagement and promote positive learning outcomes.
Maintained schedule of office hours to assist students and offer educational support.
Used exams, quizzes, and projects to assess how well students grasped learning material and concepts.
Created lesson plans and developed instructional materials covering required topics and learning objectives.
Maintained accurate records of attendance and grades for each student enrolled in the course.
Tutored students requiring additional assistance in mastering concepts.
Developed syllabus of lectures, classwork and assignments and distributed to students on first day of class.
Provided constructive feedback to help improve student understanding of concepts being discussed.
Advised and mentored phlebotomy students to promote success and academic progress.
Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
Education
Associate of Arts - Business Administration/Human Resource
Strayer University
Greenville, SC
09-2010
Skills
Standard Operating Procedures
Instrument Calibration
Lab Equipment Maintenance
Employee Supervision
Quality Controls
Donor Screening
Specimen Preparation
Infection Control
Blood Collection
Venipuncture
HIPAA Compliance
Medical Terminology Knowledge
Online Classes
In-Class Lectures
Student Performance Evaluation
Academic Advisement
Certification
ASCP (BOC)-Phlebotomy Technician (PBT)cm
Accomplishments
AFG Employee of the Month (January 2022, October 2023
AFG Resilience Award 2023
Timeline
Corporate Lab Manager
ARCpoint Downtown Greenville-AFG
09.2022 - Current
Phlebotomist II/Machine Technician
Immunotek Bio Centers-Freedom Plasma
01.2022 - 10.2023
Lab Technician
Aid Upstate
10.2020 - 02.2022
Adjunct Instructor
Greenville Technical College
11.2012 - 12.2021
Associate of Arts - Business Administration/Human Resource