Summary
Overview
Work History
Education
Skills
Work Preference
Certification
Timeline

KEVIN D. LANGSTON

IT Consultant
Lombard,IL

Summary

SR. MOBILE SOLUTIONS/MESSAGING ENGINEER Analytical and people-centric mobility engineer who identifies system integrity issues and solutions for the full life cycle from concept to execution. Expertise in Mobile Device Management and Supporting the Messaging, SharePoint and MS Lync environment. Translates business requirements while working cross-functionally to apply Change Management practices for global implementations. Provides technical leadership and oversight for continually improving processes and upgrading the infrastructure and services. Understands the big picture in order to implement according to the company vision. Certified ITIL V2. ITIL V3. I am interested and studying to obtain (Air watch -Workspace One), (Mobile Iron Core / Sentry) MS Intune and CompTIA Mobility + certs. For 3rd Party Mobility Vendor Management (IBM +Tangoe, Mobile Iron, Etc.) Administration of SCCM/MECM for complex technical tasks that require urgent remediation (Microsoft Office 365 migration, licensing, user account access, activation, deployment of software, patches, monitoring, administration). Repairing SCCM/MECM clients, rebuilding WMI repository, clearing CCM cache and run configuration manager policies, while performing in depth log analysis using CMTrace and Event Viewer to identify major package and OS errors Perform ongoing administration and account maintenance of Microsoft Office 365 tenant, reflecting ability to solve problems quickly, develop workflow and processes for operation teams, and automate processes through writing and maintaining custom PowerShell scripts to remediate any issues, gather system information, remotely fix various OS errors and automate ad-hoc tasks. Experience with ITIL v3.0 framework Experience with service desk and end user services (deskside support) processes 10+ years managing mobile device management or enterprise mobile management systems (MobileIron\Intune\ Workspace One (AirWatch) Enterprise Experience in managing and/or interfacing with outsourced organizations Strong Microsoft Office (2016 or higher) experience. Calendaring and scheduling experience required BA/BS degree or equivalent of I.S. experience 5+ years' experience in a regulated environment preferred Project management / Project Coordination + Agile experience Utilization of PowerShell for automating daily tasks, monitoring, and reporting Assist in the scripting of AD user and contact object updates using PowerShell to facilitate synchronization to Azure AD. Having experience with Various PowerShell module (Azure ad, Active Directory, and exchange online)

Overview

23
23
years of professional experience
4
4
years of post-secondary education

Work History

Support Services

GIS
  • Provide administration at levels 2, and 3 for Microsoft Windows Systems within the Chicago Enterprise Data Center (EDC), and other locations when directed
  • This position assisted in the installation and administration of the Windows Servers in the EDC, Specifically the setup of Windows Exchange Servers and Clustered Nodes
  • In addition, the position was responsible for applying Windows Server patches via SMS and application patches as directed by the Server Security Team and various application teams
  • Virtualization of Windows Servers with VM-Ware ESX 3
  • I Monitored Performance and Critical Alerts on Servers - with HP-Open View, I also handled COM vault Backups, SAV / DAT updates as needed
  • I assist the Server Engineering team on any project deployments being done within the Chicago and New York EDC’s
  • As a member of the Server and Storage Team, I helped ensure that administrative support for such Solutions is solid, well integrated, complied with technical strategy, and met or exceeded customer requirements.

Sr

DISYS, EXPEDIA inc
Bellevue, WA
01.2010
  • Mobility Engineer on project – to assist with all issues that arise during the transition and onboarding process during the duration of the project
  • Assist with process improvement and reduction of Service Now tickets a requiring a strong, senior level engineer who has iOS and Android experience, as well as Experience with Mobile Iron Core 7.2 or Higher
  • I am part of a team providing 2nd, and 3rd level Mobile Iron, and Outlook support
  • Mobile Solutions Engineer with experience with Mobile email solutions
  • IOS native Email client and Android Touchdown email application
  • SCCM/MECM is used for application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting and reporting
  • Performing tasks and duties related to the administration, development, and distribution for software packages
  • Used PowerShell scripts to prepare mailboxes and execute cross-forest moves to Exchange Server
  • Support for Outlook, , Skype for Business, and Mobile Iron, troubleshoot issues that prevent delivery of mail and troubleshoot issues with Mobile Iron, Touchdown for Android, and iOS Mail applications
  • Analyze support trends and update/write articles to add to corporate Knowledge Base, good understanding of Active Directory, Exchange Server, Lync Server, SIP, and SMTP, experienced in troubleshooting non-delivery reports, experienced with tools like Active Directory Users and Computers, Event Viewer, LDIFDE, DSQUERY.

EXCHANGE ENGINEER

01.2010
  • Migration Project
  • Contributed to the Metra Exchange 2010 Migration Project
  • Responsible for the deployment and implementation and supporting service improvement and routine task automation
  • Approximately 10-15k accounts were supported.

Enterprise Talent Management LLC
Oak Brook, IL
11.2022 - Current

Sr Mobility Consultant

DBO TECHNOLOGIES LLC
Oak Brook, IL
04.2017 - 11.2022

Astellas Pharmaceuticals, ProKatchers
Northbrook, IL
09.2019 - 05.2020
  • Include managing and improving aspects of I.S
  • Service Delivery Management (Service Desk and End User Computing) and Manage support of Mobility services
  • Deliverables:
  • Mobility Department EMM Solution and Application Deployment Governance and Best Practices
  • Ensured that all defined, agreed upon I.S
  • Governance methodology, standards and practices are understood and followed
  • Worked with service delivery team and external partners on managing our mobility environment: supporting 7,000+ iOS devices (iPad and iPhone)
  • Managed daily, weekly, and monthly tasks and reports within a mobile device management system (MobileIron)
  • Analyzed service level reports and provide daily/weekly/monthly summaries to Associate Director, I.S
  • Service Delivery, for service desk EUC services
  • Contacted and discussed with users and teams to review dissatisfied customer surveys and coordinate improvement opportunities
  • Monitor and improved the effectiveness and efficiencies of I.S
  • Service Delivery Management services
  • Experience with End User Service Delivery for areas such as Desktop Support, Multi-Function Printing, AV Services, Electronic Badging Systems
  • Analyzed multiple spreadsheets to identify consistencies and discrepancies with data subsets
  • Leverage Microsoft Excel to quickly do comparisons
  • Generated various reports as required; maintain copies of all reports generated
  • Maintain records of all departmental process activity to prepare periodic progress reports
  • Provide Governance and Lead or Assist Mobility Application Service and Mobility, AD & Messaging Integration teams to address escalations as required

Sr. Mobility Engineer

INVESCO – WORKSPACE ONE
Bloomington, MN
08.2017 - 06.2019
  • Mobility SME Project & L2/L3 OPS TEAMS, MS INTUNE / Office 365 Migration Project for Cargill - North America + Latin America (SME), EMEA and AP (2017/2018)
  • Project Viking – Cargill’s Newest European Division, MAM-WE Solution – Intune: Implementation Review & Documentation
  • CNET Mine – Project – Cargill Global Implementation of Samsung KNOX MDM Solution – EMM Policy Advice and Guidance Mobility SME Resource
  • Roles & Responsibilities:
  • Experience with Enterprise Mobile Management (EMM), Mobile Content Management (MDM) and Mobile Application Management (MAM-WE)
  • Experience of Client Computing and Mobility with exposure on Mobile Iron, Intune, Windows systems
  • Experience in Mobile Application Management (MDM)
  • Access, architect, design & implement Mobility, MDM, and end user computing management solution with a variety of tablets, smart phones
  • Developing, implementing and taking ownership of technology standards for both mobile hardware and software which include estimation standards, architecture, testing and deployment
  • Driving BYOD Strategy by Appling knowledge of mobile communication engineering architecture across many mobile technologies, adhering to verified IT Standards and working directly with Microsoft, Mobile Iron, Samsung, and Apple among other related mobility vendors to assist with resolving any technical issues
  • Scripting and automation methods are mainly implemented with PowerShell
  • My teams Capability to operate in a flexible environment with minimal supervision
  • Experience writing both PowerShell and PowerCLI scripts to automate virtual machine builds and dns entry configurations
  • Working in North America but serving Global Support functionally, using Clean and clear oral and written communications from start to finish for several similar projects Simultaneously
  • MDM MIGRATION Project (, on project – to assist with all Implementation and Documentation issues that arise during the transition and onboarding process during the duration of the project
  • Assist with process improvement and reduction of Service tickets
  • Verifying KB and Service Desk Documentation, Sr
  • Engineer for escalated issues requiring a strong, senior level engineer with AirWatch 9.0 (Workspace One) Experience
  • Documented COTS/BYOD - IOS and Android experience, for Invesco to Improve transition and Onboarding Experience for End user, as well as Service Desk Trouble shooting Document / KB
  • Air Watch Lead Engineer providing, 2nd, and 3rd level AirWatch Workspace One, AW Browser, AW Boxer and Skype for Business, and Outlook support
  • MDM Solutions Engineer with experience with Mobile email, Application and Content management solutions
  • Android & IOS native Active Sync Email client and AW Browser email application support, and support for Outlook O365, Skype for Business, and AW Secure Content Locker
  • Troubleshoot issues that prevent delivery of mail and also troubleshoot issues with EMM AirWatch Workspace One AW 9.0, on Android, and iOS Devices
  • Invesco was looking for very specific Technical PM (not just administrative) experience with Mobile Device Management (MDM) and Bring-Your-Own-Device (BYOD) projects with AirWatch, Workspace One, VM Browser 6.2, VM Boxer, VM Tunnel, Skype for Business
  • Provide technical expertise for server environment and associated applications
  • Perform daily tasks to ensure the stability and optimization of the server environment, which includes identifying potential system issues before they become a problem, working with internal IT team members: Service Desk and System Analyst, and implementing the agreed upon resolutions
  • Responsible for rolling out AirWatch solution to 2000 users on all corporate servers, end user support, monitoring system usage and performance, patching, management of backup and recovery of the operating system and third-party applications, file-system management, process automation, server installation/configuration, and third-party application support including installations and configurations
  • Creating PowerShell scripts
  • Accounts creation, password reset, group creation and assignment by using PowerShell script, provisioning uses and groups to enterprise apps
  • Interface with business users and stakeholders to determine needs
  • Document, review and rollout operational and organizational changes, assess how these changes will affect the server environment and incorporate the changes into the system architecture by creating a reference Knowledge Base accordingly
  • Coordinate and implement all enhancements or new releases of the Operating Systems and business critical software
  • Monitor, analyze, and evaluate system utilization to ensure the appropriate and efficient use of applications and system resources.

SR MDM CONSULTANT

Purity LLC
05.2017 - 07.2017

SR Mobility Engineer

IDC, Zurich North America
Schaumburg, IL
08.2016 - 10.2016
  • Mobile Iron Support for Domino to Exchange Migration, Core 7.5 Provisioning, Onboarding, troubleshooting and Touchdown client Configurations.

SR SYSTEMS ENGINEER - Mobile Solutions Consultant

Expedia, Inc
04.2016 - 05.2016
  • Key Contributor and Implementer of Mobile Iron Core / Sentry EMM Platform
  • Tasked with creation of a Global multi-platform client management solution that will encompass client owned mobile devices (BYOD), Windows computers, and Macs
  • This Global multi-platform solution will present a consistent client-faced experience, including a Self-Service portal for User driven downloads, so all machines are managed effectively
  • Previously consulting and working in an engineering capacity to design and deploy Mobile Iron Core 9.0 / Sentry 7.5 to Expedia's primarily BYOD Global fleet of mobile devices
  • I also partnered with the service desk to implement process Improvement changes, streamline deployment of IOS 9, Android and Windows Mobile Devices and Tablets, and build custom solutions
  • I will assess and evaluate the Global Mobility environment and proactively create custom solutions
  • This includes partnering with different teams to ensure all needs are met, including processes, reporting, and effectiveness
  • I contributed info to a robust catalog of knowledge base (KB) articles for the Mobile Iron Core 9.0 / 7.5 Sentry environments
  • The Knowledge Bases / SOP's must be written, edited, and verified before processes go live
  • I will assist and facilitate the testing of new processes, Infrastructure Upgrades, Mobile software and Applications before they are released Global wide
  • After processes, Application or Mobile software has been approved for implementation I will partner with internal communications and marketing teams to write up appropriate company communication efforts.

SR. MOBILITY & MESSAGING ENGINEER, PRINCIPAL TEAM LEAD

XEROX, HQ and McDonalds University Sites
Oak Brook, IL
04.2014 - 07.2015
  • Recruited into a high impact and high visibility role to manage McDonald’s US based Messaging and Global Mobility
  • Implementing, authoring, maintaining, in support of Clients, Hybrid Air Watch Environment and L2 supporting role for Mobile Iron MDM for Jim Beam Suntory, both large-scale clients
  • Built strong relationships with various business units and vendors, architect, and PMs to develop and optimize the mobile infrastructure while actively researching and evaluating for new solutions to reduce defects
  • Created and modified technical documents and process guidelines
  • Primary Point of contact for problems and requests with mobility and connectivity needs
  • Both environments had approximately 20-30K multiple device environments
  • Implementation of Air watch Environment, Managing and establishing Android and IOS Profiles, Policies, Application packaging/wrapping, SCL Repository, and Internal App store Management, On-Premises ACC / MAG maintenance
  • On-Call POC for all L2/L3 issues for all McDonald’s and Beam Suntory corporate owned Devices
  • Maintained 99% mobile network uptime in a Hybrid environment while increasing user satisfaction through the development and maintenance of periodic operational checklists and reports and timely error resolution
  • Created SCCM packaging for version’s vulnerability control
  • Application creation and application wrappers via PowerShell with heavy use of the community driven Application Deployment Toolkit
  • Reduced Level 3 escalations and helpdesk call by building process improvement documentation for troubleshooting and enrollment
  • This documentation helped client employees and help desk staff with quick enrollments and better resolutions of issues
  • Sustained remedy and service center incidents and tasks below a required 5% threshold for level 2/3 engineer and vendor escalated cases
  • This was accomplished by reducing risk through the development and implementation of MDM policies including security policies and reporting tools
  • Microsoft Exchange Server 2003/2007/2010/2013 Administration, Support and Migration to Office 365, Exchange (EOP)
  • Blackberry Server Management and Administration
  • Iron port Management and Administration
  • Infrastructure Monitoring and Support

MOBILITY OPERATIONS ANALYST

ABBOTT LABORATORIES/ABBVIE
Abbott Park, IL
04.2011 - 02.2014
  • Collabra)
  • L3/L2 engineer providing thought leadership with a holistic general management perspective to lead daily maintenance for Exchange / Domino 8.5, Good Mobile Messaging, and AirWatch MDM platform with ADI integration and Blackberry Enterprise 4.1; 5.0.3, and 10 Servers
  • Automated various attributes update, provisioning and de-provisioning by using PowerShell script
  • Group policy management Dev, Test, and Production domains
  • Troubleshot and resolved all types of service interruptions for business-critical applications – testing, configuring, building, and maintaining versions of server and client software globally
  • Go to resource for creating and maintaining knowledge bases, server histories, and improving the quality and change management documentation.

SMARTECHS.NET, South Loop
Chicago, IL
11.2010 - 04.2011

Exchange Engineer, Exchange

CSSS.NET, Veteran Affairs
Hines, IL
06.2008 - 07.2010
  • Engineer Level II/ III support of 2000/03 Servers, assisting with nightly storage group backups with Tivoli backup, I assist with and monitor scheduled mailbox moves and restores, while also supporting Blackberry Servers with BES server Management and supporting of various RIM Devices, including issues like Enterprise Activations, password resets and PKI –encryption installations
  • We are also tasked with applying monthly Windows update patches to multiple Clustered and Non-Cluster node Exchange Servers
  • While also assisting with 24/7 Monitoring and reporting on the Exchange environment, with MOM Management and general daily reporting and maintaining of critical Exchange, services, features and functions supporting Various Special Project requests as requested or needed
  • Remedy – Service Desk ticketing and other monitoring tools used for supporting all 23 VA installations across the country, in a large scale 300,000 + User / Heavily clustered exchange environment.

Core Services Technician

IPG – Interpublicgroup.inc
Chicago, IL
02.2008 - 06.2008

Exchange Level II /III Engineer / Network Engineer – NOC

Siemens Business Solutions
Lake Zurich, IL
11.2006 - 02.2008
  • NOC –Exchange Engineer Level II support – Assisted with Exchange Hosting and Lifetime Email Administration cases as well as Talecris / Postini administration for various Siemens Operating Companies / Divisions
  • 25,000-60,000 Mailbox environments
  • Assisted with Exchange installations, deployment and troubleshooting, on projects involving MS Exchange 2003
  • WAMU Account – Network Operations Engineer – Level II support Provide Network and System administration and helpdesk support to include software and hardware Installations, maintenance, upgrades, troubleshooting, user account administration, and Support under stringent deadlines in a fast-paced, 24X7 environment.

Field Service Engineer

MWH Global
Chicago, IL
04.2006 - 10.2006
  • INet Division
  • Provide system administration and helpdesk support to include software and hardware
  • Installations, maintenance, upgrades, troubleshooting, user account administration, and
  • Support under stringent deadlines in a fast-paced, 24X7 environment
  • Large scale 6,000 user + Global Environment –
  • Built workstations and servers; configured laptops; and troubleshot VPN, dial-up, and WAN access issues
  • Served as technical Lead and/or System Administrator on major projects, Software implementation and ongoing support
  • Communicated with vendors to ensure all issues were quickly resolved to maintain optimal system performance
  • Blackberry Enterprise Server – Administration, Blackberry Device Setup and Activation, and support in a Mixed Lotus notes / Outlook 03 - Domino / Exchange mail server Environment.

Network Administrator

Mizkan Americas Inc
Mt. Prospect, IL
01.2002 - 01.2006
  • In a Manufacturing Corporate IT department with responsibility for managing internal network infrastructure supporting several hundreds of internal + external users
  • Installed and Administered Windows 98/NT4/2000/XP, and MS Exchange 2003 Enterprise Server
  • Helped to setup Direct-push Email redirection via Exchange to Blackberry’s
  • MS Project 2003 Server integrated with Share point services + Exchange
  • Project Lead on Inter-tel phone system administration and implementation, Administered company - Smart-Filter – Internet Blocking +Monitoring Administration
  • Provided system administration and helpdesk support for all of the 9 site locations
  • Setup and administered Centralized Backup of Exchange + Network Storages installations, maintenance, upgrades, troubleshooting, user and email account administration, and Support under stringent deadlines in a fast-paced, 24X7 environment
  • Setup and administered, Track-it Inventory Management application
  • Built workstations and servers; configured laptops; and troubleshot VPN, dial-up, and WAN access issues
  • Software implementation and ongoing support
  • I communicated with var vendors to ensure all issues were quickly resolved to maintain optimal system performance
  • Served as technical Lead and or System Administrator on many major projects, including Exchange Email 2003 / Project 2003 Server, Wireless Network Setups, and worked directly with vendor of the Phone System to explore the MPLS Network Solutions project
  • Provided technical lead assistance with the Exchange Migration, also Network and Data Recovery Backup Storage Implementation projects

Education

Bachelor of Science - Business Administration

INDIANA UNIVERSITY, Bloomington, IN
08.2020 - Current
  • 3.5 GPA

Associate of Science - General Studies - CIS and Technology

TRITON COLLEGE RIVER
2000

Skills

  • Functional Implementation
  • Mobile Device Management
  • Proof of Concept Testing
  • Device and App Security Testing
  • Enrollment Requirements
  • EMM Platform Version Upgrades
  • Compliance Policies
  • Profile Configuration & Modification
  • Device Profile Builds
  • Application Testing
  • Application Cert Troubleshooting
  • Application Signing & Wrapping Dashboard Upgrade & Testing
  • SOP Documentation
  • Application Deployments
  • EMM Strategy & Roadmap
  • Root Cause Analysis
  • Technical Leadership
  • Vendor Communication Relationship
  • Apple DEP / Samsung Knox Fleet Deployments
  • Mobility Governance & Business Continuity
  • PROJECT MANAGEMENT / COORDINATION
  • MOBILITY MIGRATIONS
  • MOBILITY VENDOR MANAGEMENT
  • Directed messaging functions, working with Exchange Server, SMTP Server, mail filtering (SPAM), AirWatch engineering, and mobile device management and environment implementation
  • Created organization groups and device profiles for Office 365, ActiveSync configuration, compliance policies, enrollment restriction requirements, application publishing, and deployment
  • Utilized various troubleshooting tools such as PowerShell commands, ESM, SolarWinds and Box Tone dashboards, system and event log file parsing, and ActiveSync with BES Server, Good, and AirWatch MDM dashboards
  • Delivered excellent end user support, security, access control, and maintenance of services for the continuous improvement of the GIS infrastructure
  • Completed highly critical projects with tight schedules and budgets; and willing and able to function in any role necessary to ensure project success and on-time project delivery
  • Maintained stringent deadlines in a fast-paced, 24X7 environment with large scale 6,000 user Global Environment Served as Technical Lead and/or System Administrator on major projects
  • Provided tier 3 support to employees, Internal and External Staffing
  • Troubleshoot complex device, application, and connectivity issues
  • Document detailed training materials for end users and Support Engineers
  • Served as liaison between McDonald's / Expedia and vendors such as AirWatch, Mobile Iron, Samsung, Apple, Box, etc
  • Served as Box / One Drive Administrator for company
  • Crosstrain with other departments to provide Support and coverage
  • Attend regular inter-departmental meetings to provide feedback on process improvements
  • Strong proficiency in
  • Excel (eg, pivot tables, sorting, reporting, filtering, charts, graphs)
  • Understanding of IT HW, Software and Services Understanding of language and principles related to Servers, Storage, Databases, and Applications
  • Strong written and verbal skills Will need to be able to draft end user communication regarding the iPad refresh Will also be able to update FAQs
  • How-To's, SOP’s and Workflow Diagrams, Mobility Architecture Diagram Analysis
  • Detail oriented: will provide guidance to project team and coordinate data reconciliation meetings requiring scheduling and re-scheduling activities
  • Technically proficient at Outlook: Needs to be able to handle calendaring, email and various tasks
  • Survey experience Should be familiar with Survey Generation tools such as SurveyMonkey
  • Skype for Business - / Teams - SME

Work Preference

Work Type

Contract WorkGig WorkPart TimeFull Time

Work Location

HybridRemote

Important To Me

Work from home optionFlexible work hoursPaid time offHealthcare benefits

Certification

ITIL V2/3

Timeline

- Enterprise Talent Management LLC
11.2022 - Current
INDIANA UNIVERSITY - Bachelor of Science, Business Administration
08.2020 - Current
- Astellas Pharmaceuticals, ProKatchers
09.2019 - 05.2020
Sr. Mobility Engineer - INVESCO – WORKSPACE ONE
08.2017 - 06.2019
SR MDM CONSULTANT - Purity LLC
05.2017 - 07.2017
Sr Mobility Consultant - DBO TECHNOLOGIES LLC
04.2017 - 11.2022
SR Mobility Engineer - IDC, Zurich North America
08.2016 - 10.2016
SR SYSTEMS ENGINEER - Mobile Solutions Consultant - Expedia, Inc
04.2016 - 05.2016
SR. MOBILITY & MESSAGING ENGINEER, PRINCIPAL TEAM LEAD - XEROX, HQ and McDonalds University Sites
04.2014 - 07.2015
MOBILITY OPERATIONS ANALYST - ABBOTT LABORATORIES/ABBVIE
04.2011 - 02.2014
- SMARTECHS.NET, South Loop
11.2010 - 04.2011
Sr - DISYS, EXPEDIA inc
01.2010
EXCHANGE ENGINEER -
01.2010
Exchange Engineer, Exchange - CSSS.NET, Veteran Affairs
06.2008 - 07.2010
Core Services Technician - IPG – Interpublicgroup.inc
02.2008 - 06.2008
Exchange Level II /III Engineer / Network Engineer – NOC - Siemens Business Solutions
11.2006 - 02.2008
Field Service Engineer - MWH Global
04.2006 - 10.2006
Network Administrator - Mizkan Americas Inc
01.2002 - 01.2006
Support Services - GIS
TRITON COLLEGE RIVER - Associate of Science, General Studies - CIS and Technology

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KEVIN D. LANGSTONIT Consultant