Kyle Leonard
Naperville,IL
Summary
Dynamic technical professional specializing in software engineering, solutions implementation, and customer support. Proven experience in full-stack development with PHP, Python, and JavaScript, focusing on optimizing content creation and operational processes for Original Equipment Manufacturers (OEMs). Expertise in client management is complemented by strong problem-solving skills and proficiency in Agile methodologies, alongside hands-on experience with CRM platforms such as Salesforce. Established a solid foundation in project coordination and stakeholder engagement through previous roles in logistics and catastrophe management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Software Engineer
Dealer Inspire
11.2022 - 04.2026
- Worked with PHP, Python, JavaScript, and SQL to deliver new features for clients while also maintaining existing infrastructure.
- Built out internal tooling and GitHub Actions that reduced manual process by 2 hours per dev within multiple teams.
- Refactor and refine legacy code for improved functionality, tools, and lifecycle processes, reducing the tech debt by 10-15%.
- Wrote scripts for automating build processes and contributed to the daily production deployments.
Content Developer
Dealer Inspire
03.2021 - 11.2022
- Coordinate with scrum teams to build out sites for new clients, at a rate of 7-10 per week.
- Responsible for building all content and inventory-related pages for assigned onboarding clients.
- Developed engaging custom content for dealers, enhancing user experience and brand visibility.
Solutions Engineer
Dealer Inspire
02.2020 - 03.2021
- Serve as the first point of contact for support inquiries, handling 25+ calls a day.
- Identify client issues and requests regarding their automotive websites and provide resolutions over the phone, reducing ticket escalations by 10%.
- Properly escalate any major/breaking issues our client has to the appropriate teams.
- Collaborate with my team and other teams to enhance our client service processes within each pod.
- Collaborated with cross-functional teams to deliver technical support and training for clients.
Catastrophe Logistics Specialist
ALE Solutions
10.2017 - 02.2020
- Coordinate housing for deployed insurance catastrophe teams to manage national accounts
- Foster relationships with hotel contacts to negotiate lowest commissionable rates by utilizing metrics reporting
- Collaborate with internal sales department to maintain current accounts and aid in contract acquisition
- Oversee process of unique projects as directed by ALE Vice President, such as ALE Cares nonprofit foundation
Hotel Coordinator Assistant
ALE Solutions
08.2016 - 10.2017
- Work directly with policyholders and their insurance company to help the find refuge after being displaced.
- Set up hotel or long-term housing accommodations with our partnering hotels and property owners.
- Create new credit card authorizations for new claims and input information for the file using our in house software.
Education
Certification - Computer Science/Web Development
BloomFormally: Lambda School
Online01-2021
Associate of Applied Science - Computer Science/Web Development
College of DuPage
Glen Ellyn, IL01-2013
Associate of Applied Science - Computer Science
University of Alabama
Tuscaloosa, AL01-2012
Skills
- PHP
- Python
- Javascript
- Object-oriented programming
- SQL
- Docker
- Kubernetes
- AWS
- Postman/API Development
Certification
- Learn Python 3 Certification
- Introduction to Distributed SQL and CockroachDB
Timeline
Software Engineer
Dealer Inspire
11.2022 - 04.2026
Content Developer
Dealer Inspire
03.2021 - 11.2022
Solutions Engineer
Dealer Inspire
02.2020 - 03.2021
Catastrophe Logistics Specialist
ALE Solutions
10.2017 - 02.2020
Hotel Coordinator Assistant
ALE Solutions
08.2016 - 10.2017
Certification - Computer Science/Web Development
BloomFormally: Lambda School
Associate of Applied Science - Computer Science/Web Development
College of DuPage
Associate of Applied Science - Computer Science
University of Alabama