Dawn O'Malley
Clients Service Associate Financial
Summary
Successful Financial Advisor, Client Service Associate, Branch Office Administrator and Operations Manager in the Financial Services/Brokerage industry with over 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
33
33
years of professional experience
Skills
- Previously series 7, 8, 63, 66 and insurance licensed
- Upbeat, Adaptable, client focused service excellence mentality
- Over 20 years Financial management and operations
- New Accounts and Documentation experience
- Service Quality
- Client Service and Assistance
- Client Service Management
- Clerical Support
- Excellent organizational and time management skills
- Client conflict resolution
- Insurance Knowledge, Annuities, Life, LTC
Work History
Lead Teacher
Little Learners
06.2023 - 07.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
Financial Advisor/Licensed Insurance Sales Agent
OneAmerica
03.2017 - 09.2020
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Built long-lasting relationships with clients through excellent communication and attentive service.
- Participated in professional development opportunities such as workshops or conferences to stay current on industry developments.
Financial Advisor
Edward Jones
04.2012 - 03.2017
- Built strong client relationships through consistent communication, regular portfolio reviews, and timely market updates.
- Maintained compliance with all regulatory requirements and industry standards by diligently adhering to internal controls and guidelines.
- Implemented technology solutions that streamlined workflows while bolstering accuracy in portfolio management activities.
- Organized educational seminars for existing clients to deepen their understanding of various investment topics and market dynamics.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Substitute Teacher, K-12
Washington Twp Board of Education
Long Valley, NJ
09.2007 - 06.2012
- Proven ability to learn quickly and adapt to new situations.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Client Service Associate/Operations Manager
Shearson Lehman/ Smith Barney
Morristown, NJ
06.1991 - 09.1997
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
- Provided comprehensive support to senior associates, facilitating effective client relationship management.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Managed a portfolio of clients, ensuring timely delivery of services and maintaining strong professional relationships.
- Participated in training programs to stay current on industry trends and enhance skills necessary for successful client interactions.
- Increased team efficiency by developing streamlined processes for client communication and account management.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - Communications/Business
Rutgers, The State University of New Jersey
New Brunswick, NJTimeline
Lead Teacher
Little Learners
06.2023 - 07.2024
Financial Advisor/Licensed Insurance Sales Agent
OneAmerica
03.2017 - 09.2020
Financial Advisor
Edward Jones
04.2012 - 03.2017
Substitute Teacher, K-12
Washington Twp Board of Education
09.2007 - 06.2012
Client Service Associate/Operations Manager
Shearson Lehman/ Smith Barney
06.1991 - 09.1997
Bachelor of Arts - Communications/Business
Rutgers, The State University of New Jersey
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