KYLE HAMILTON
Cypress
Summary
Dynamic IT professional with a proven track record at Apple, enhancing user experiences and achieving sales metrics. Expert in systems analysis and software troubleshooting, with a knack for customer service and operational efficiency. Drove a 15% reduction in inventory time through innovative process improvements, showcasing exceptional multitasking and analytical skills.
Overview
13
13
years of professional experience
Work History
FEILD TECH
AT&T Communications
Houston
01.2025 - 02.2025
- Operated a variety of machinery and tools safely and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Troubleshot and resolved printer hardware issues.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
Social Media Director
Coiski Media
Austin
01.2020 - 08.2022
- Orchestrated social media campaigns and ensured brand consistency across various channels, resulting in increased brand and company awareness
- Developed and implemented monthly social media strategies, leveraging platforms such as Twitter, Facebook, Pinterest, YouTube, and LinkedIn
- Monitored and analyzed progress using Google Analytics and other analytical tools, adjusting strategies to optimize engagement and reach
- Supervised social media interactions, ensuring positive customer service experiences and maintaining a strong brand reputation
- Created actionable plans to grow and maintain followership, driving organic growth and enhancing brand visibility
- Collaborated with the team to develop a monthly editorial calendar, aligning content with sales objectives and initiatives
Technical Specialist I
Apple
Houston
04.2020 - 06.2021
- Mentored back-of-house operations, operators, and specialists, developing phone strategies that positively impacted business outcomes
- Conducted guest-facing workshops to train consumers on the functionalities of Apple products, delivering an exceptional user experience
- Provided tailored business training workshops and Joint Venture training opportunities to meet the needs of corporate clients
- Achieved sales metrics as a Specialist, focusing on identifying customer needs and delivering comprehensive solutions
- Transitioned into a Mentor role, providing guidance and support to facilitate growth and development for team members
- Assisted in the development of a market-wide achievement tracker, providing real-time results for specialists across multiple locations
IT Retail Systems Analyst
Landry's Inc.
Houston
05.2012 - 10.2020
- Implemented system development strategies within strict deadlines, ensuring successful deployment and maintenance of applications
- Supported the deployment of application operations through scripting and automation, enhancing operational efficiency
- Conducted system training and provided implementation support to team members, ensuring smooth adoption of new software
- Collaborated with other IT systems coordinators to test applications, troubleshoot major system errors, and optimize performance
- Provided technical support for over 80 locations, troubleshooting retail terminals and servers
- Streamlined inventory processes, reducing the time required for stock inventory by 15% through process improvements
- Created and maintained documentation for daily reports, issue resolution, and promotional errors
Education
Bachelor's Degree - Criminal Justice
University of North Texas
Denton, TX05.2012
Skills
- Systems Analysis
- Software Troubleshooting
- SQL
- Test Cases
- Help Desk Support
- Microsoft SQL Server
- User Interface (UI) Design
- Operating Systems
- XML
- Google Analytics
- Java
- MySQL
- Scripting
- Data management
- Customer service
- Analytical
- [Equipment] operation
- Multitasking Abilities
- Written communication
Affiliations
- Videographer
- photographer
- content creator
- GIRL DAD
- self driven
Timeline
FEILD TECH
AT&T Communications
01.2025 - 02.2025
Technical Specialist I
Apple
04.2020 - 06.2021
Social Media Director
Coiski Media
01.2020 - 08.2022
IT Retail Systems Analyst
Landry's Inc.
05.2012 - 10.2020
Bachelor's Degree - Criminal Justice
University of North Texas
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