Kendreck Williams

• Operated forklifts and pallet jacks to efficiently move freight within warehouse environment.
• Loaded and unloaded merchandise, ensuring accuracy in inventory management processes.
• Organized stock areas for optimal space utilization and improved accessibility of products.
• Collaborated with team members to meet daily workload demands and maintain safety protocols.

• Assisted customers with product selection and provided exceptional service.
• Maintained knowledge of current promotions, policies, and merchandise to enhance customer experience.
• Collaborated with team members to ensure efficient inventory management and restocking procedures.
• Processed transactions accurately and efficiently using point-of-sale systems.
• Resolved customer complaints promptly, contributing to improved satisfaction rates.
• Trained new associates on product knowledge and sales techniques to foster team development.
• Implemented visual merchandising strategies that enhanced store presentation and accessibility.
• Participated in store events to promote community engagement and increase foot traffic.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

• Organized and maintained lot cleanliness to enhance customer experience.
• Assisted customers in locating vehicles, ensuring efficient retrieval process.
• Monitored inventory levels of equipment and supplies, reporting shortages promptly.
• Operated forklifts and other machinery safely to transport materials as needed.
• Collaborated with team members to streamline parking operations during peak hours.
• Conducted routine inspections of vehicle conditions for safety compliance.
• Implemented best practices for lot organization, improving overall accessibility for customers.
• Trained new staff on operational procedures and safety protocols effectively.
• Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
• Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
• Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
• Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
• Followed safety protocols for personal, guest and automobile safety.
• Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
• Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
• Escorted drivers to vehicles and helped load or carry large items.
• Maintained open communication with management regarding potential improvements to lot organization or processes, contributing to continuous improvement efforts.
• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
• Reduced retrieval times, organizing keys and related documentation efficiently.
• Maintained secure environment, monitoring lot for any suspicious activity and reporting concerns promptly.
• Enhanced team knowledge and skills, organizing regular training sessions on new vehicle features and customer service best practices.

Minor in Sociology and Psychology