Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly  Williams

Kimberly Williams

Hardinsburg,KY

Summary


Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

27
27
years of professional experience

Work History

Customer Service Desk

Walmart
01.2023 - Current
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided back up for customer service managers.
  • Sought ways to improve processes and services provided.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to customer requests for Wire transfers, money orders, bill pay, merchandise returns as well as check cashing, KY lottery and providing check out services for customers.
  • Answered an average of indeterminate number of calls daily, addressing customer inquiries, solving problems and providing product information.

Department Manager/Consumables Team Lead

Walmart
10.2017 - 01.2023
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Tracked receipts, employee hours and inventory movements.

Customer Service Manager

Walmart
04.2010 - 10.2017
  • In charge of the Money Center/Service desk and supervised 20+ cashiers On the Front End.
  • Cashed payroll and income tax checks as well as creating and cashing money orders.
  • Sent and received wire transfers all over the United States and around the world.
  • Opened and closed money drawers in the morning and evenings, and responsible for cash loans for the Money Center/Service Desk and cashiers.
  • Responsible for morning paperwork and deposits to the bank on a daily basis.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Video Editing

Spazlabz
11.2004 - 01.2010
  • Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects.
  • Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
  • Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.
  • Understood director's artistic vision and maintained alignment with vision throughout editing process.
  • Exported final cuts and upload to content management system and client platforms.

Line Welder

KTH Industries
03.2001 - 10.2004
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Maintained well-stocked stations with supplies for maximum productivity.
  • Followed stock management schedule to monitor product quality.

Receptionist & Billing Assistant

QED Systems
06.1996 - 02.2001
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Received, sorted and distributed incoming mail.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Updated employee files with new details such as changes in address or salary levels.
  • Researched and resolved time discrepancies.
  • Maintained payroll information by calculating, collecting and entering data.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.

Education

High School Diploma -

Duncan U Fletcher
Neptune Beach, FL
06.1985

Skills

  • Job Assignments & Daily Tasks
  • Team Monitoring
  • Overseeing Personnel
  • Guest Satisfaction
  • Leadership Communications
  • Performing Evaluations
  • Team Leadership Strengths
  • Overseeing Daily Activities
  • Workload Delegation
  • Check Cashing, Wire Transfers, Money Orders and KY Lottery
  • Answering Multiple Phone Lines and Transferring to Different Departments and/or Associates

Timeline

Customer Service Desk

Walmart
01.2023 - Current

Department Manager/Consumables Team Lead

Walmart
10.2017 - 01.2023

Customer Service Manager

Walmart
04.2010 - 10.2017

Video Editing

Spazlabz
11.2004 - 01.2010

Line Welder

KTH Industries
03.2001 - 10.2004

Receptionist & Billing Assistant

QED Systems
06.1996 - 02.2001

High School Diploma -

Duncan U Fletcher
Kimberly Williams