LaKeisha Kennedy
Memphis,Tennessee
Summary
Resourceful Fulfillment Center Associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
15
15
years of professional experience
Work History
Fulfillment Center Associate
Amazon
09.2019 - Current
- Prepared 1,000 of packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Package Handler
FedEx
12.2015 - 08.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages by 50% through careful handling and adherence to safety protocols.
Guest Service Representative
Target
06.2010 - 04.2015
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted more than 100 guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Team Leader
McDonald's Restaurant
04.2009 - 05.2010
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with 1,000s of customers through positive attitude and attentive response.
- Set performance expectations for my team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with my team to identify areas of improvement and devised solutions based on findings.
- Developed team member's skills through targeted coaching sessions, resulting in improved individual performance.
Education
Associate of Applied Science - Respiratory Therapy
Concorde Career College
Memphis, TN05.2015
Skills
- Adaptable to change
- Performance Improvement
- Safety Procedures
- Quality Control
- Dependable and reliable
- Warehouse Safety
- Cycle counting
- Mentoring and training
Additional Information
I joined the learning team and became an ambassador for Amazon. I truly enjoy helping people learn in ways that are best suited to their individual needs and assisting in bridging the gap between associates and the daily production goals of company.
Timeline
Fulfillment Center Associate
Amazon
09.2019 - Current
Package Handler
FedEx
12.2015 - 08.2019
Guest Service Representative
Target
06.2010 - 04.2015
Team Leader
McDonald's Restaurant
04.2009 - 05.2010
Associate of Applied Science - Respiratory Therapy
Concorde Career College