Ke Lian
LILBURN,GA
Summary
Counter associate with 2 years of experience displaying hard work and consistency in versatile environments. Strong work ethic with knowledge of counter management and organizational ergonomics. Dynamic communicator skilled at understanding customer requests, needs and interests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Front of House Counter Help
Panda Express
05.2022 - Current
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Assisted customers with product selection, resulting in higher sales and repeat business.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Operated register efficiently, reducing wait times and improving customer experience.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Warmly welcomed customers upon approaching counter and placing orders.
- Professionally answered telephones and responded to customer inquiries.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
Education
High School Diploma -
Ke Lian
Lilburn, GA05.2023
Skills
- Money Handling
- Product Restocking
- Product Inspection
- Customer Assistance
- Product Recommendations
- POS Systems
- Customer Service
- Cash Handling
- Cash Register Operation
- Order Verification
- Time Management Skills
- Product Knowledge
- Problem Solving Abilities
- Employee Training
Languages
Burmese
Native or Bilingual
Timeline
Front of House Counter Help
Panda Express
05.2022 - Current
High School Diploma -
Ke Lian
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