Ke-shun Greene
Austin,TX
Summary
Trend-savvy Style Advisor with 5 years of experience driving client satisfaction. Expert in identifying emerging trends and managing a high-volume clientele, consistently exceeding customer expectations. Demonstrates exceptional organizational and adaptability skills.
Overview
8
8
years of professional experience
Work History
Support Associate
Neiman Marcus
04.2024 - Current
- Created, prepared, and delivered reports to various departments.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Worked with customers to execute many events for business promotion and branding.
- Researched OPS 7 system for customer inquiries, product descriptions, and specifications. Assistsist with stocking, receiving, order fulfillment, and merchandise handling functions, including maintaining merchandise organization. perform operational, daily tasks to support store sales, profitability and enhance the customer experience.
Team Lead
Uptown Cheapskate
07.2022 - 05.2024
- Overcame objections and closed sales while following company policies and legal requirements.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Assisted customers with clothing selection through carefully curated questions.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Set sales goals and tracked progress using POS.
- Recruited, hired and trained team of 8 salespeople.
- Demonstrated product and answered questions for prospective customers.
- Contributed to team objectives in fast-paced environment.
- Contributed to event marketing, sales and brand promotion.
- Achieved or exceeded company-defined sales quotas.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Operations Coordinator
Saks Fifth Avenue
11.2021 - 06.2022
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Oversaw day-to-day operations of large teams across several sites.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
- Researched issues to obtain appropriate answers to customer inquiries.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Promoted business' development by building and maintaining relationships with new clients.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Retail Sales Manager
Saks Fifth Avenue
08.2021 - 11.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Recruited, hired and trained 6 associates to develop into productive team members with excellent product knowledge.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
Style Advisor
Saks Fifth Avenue
10.2019 - 12.2020
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Merchandised store inventory in seasonal and brand displays.
- Participated in team meetings and staff training sessions.
- Coordinated appointments with medical professionals.
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Followed up with customers to increase satisfaction with purchases and services.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Realtor Assistant
Naples Investment Properties
08.2017 - 06.2019
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Coordinated appointments to show marketed properties.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Processed applications and paperwork in accordance with state and federal laws.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed daily logs for management review.
Education
Bachelor of Science - BUSINESS MARKETING
Florida State University
Tallahassee, FL01.2020
Skills
- Communication
- Problem Solving
- Inventory Management
- Customer Service
- Merchandising
- Teamwork
- Leadership
- Microsoft Office
- Sales
- Documentation skills
- Customer relations
- CRM software
- Multitasking and organization
- Relationship building
- Customer buying trends
- Photoshoot styling
- Marketing
- Relationship building and management
- Attention to detail
- Personal shopping
- Customer service
- Product knowledge
- Fashion styling
- Trend tracking
Languages
English
Native or Bilingual
Timeline
Support Associate
Neiman Marcus
04.2024 - Current
Team Lead
Uptown Cheapskate
07.2022 - 05.2024
Operations Coordinator
Saks Fifth Avenue
11.2021 - 06.2022
Retail Sales Manager
Saks Fifth Avenue
08.2021 - 11.2021
Style Advisor
Saks Fifth Avenue
10.2019 - 12.2020
Realtor Assistant
Naples Investment Properties
08.2017 - 06.2019
Bachelor of Science - BUSINESS MARKETING
Florida State University
Similar Profiles
Kristen SaoudKristen Saoud
Shipping and Operations Associate at Neiman Marcus GroupShipping and Operations Associate at Neiman Marcus Group
Kathryn Ellison StarnesKathryn Ellison Starnes
Assistant Buyer at Neiman MarcusAssistant Buyer at Neiman Marcus
Michael HardimanMichael Hardiman
Client Advisor at Neiman MarcusClient Advisor at Neiman Marcus