Kea Kong
Oberlin,LA
Summary
Dynamic Table Games Floor Supervisor with a proven track record at Seminole Hard Rock Hotel & Casino, enhancing gaming experiences and revenue through exceptional leadership and game knowledge. Skilled in team management, customer service, and policy enforcement, I excel in creating welcoming environments and resolving complaints efficiently. My adaptability and professionalism have consistently improved operations and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Table Games Floor Supervisor
Seminole Hard Rock Hotel & Casino
08.2024 - Current
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
- Implemented promotions and special events to attract new players, leading to increased revenue from table games operations.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Established and maintained banks and table bet limits for each supervised games.
Dual Rate Table Games Dealer
L’auberge
02.2023 - 09.2024
- Assisted in training new dealers to ensure consistent quality of gameplay and customer service across the entire team. Can deal and supervise all games.
- Enhanced gaming experiences by efficiently dealing various table games and maintaining a professional demeanor.
- Contributed to increased revenue for the casino by providing exceptional service, driving positive word-of-mouth referrals among guests.
- Mastered various table games quickly through continuous learning and hands-on experience in a fast-paced gaming environment.
- Worked flexible hours including nights, weekends, and holidays to accommodate peak traffic times at the casino.
- Maintained an organized workspace by managing chips, cards, and other essential equipment effectively.
- Monitored game activities closely, identifying irregularities or suspicious behavior and reporting concerns to supervisors as needed.
- Collaborated with fellow dealers, supervisors, and pit managers to maintain seamless operations on the casino floor.
Dual Rate Table Games Dealer
Golden Nugget Hotel & Casino
10.2023 - 08.2024
- Enhanced gaming experiences by efficiently dealing various table games and maintaining a professional demeanor.
- Contributed to increased revenue for the casino by providing exceptional service, driving positive word-of-mouth referrals among guests.
- Assisted in training new dealers to ensure consistent quality of gameplay and customer service across the entire team.
- Mastered various table games quickly through continuous learning and hands-on experience in a fast-paced gaming environment.
- Worked flexible hours including nights, weekends, and holidays to accommodate peak traffic times at the casino.
- Maintained an organized workspace by managing chips, cards, and other essential equipment effectively.
- Monitored game activities closely, identifying irregularities or suspicious behavior and reporting concerns to supervisors as needed.
- Collaborated with fellow dealers, supervisors, and pit managers to maintain seamless operations on the casino floor.
- Aided in risk management efforts by keeping accurate records of substantial buy-ins, wins, and losses during gameplay.
- Managed multiple tables simultaneously, balancing guest engagement with accurate game execution.
- Maintained strict adherence to gaming regulations, ensuring fair play and preserving the integrity of each game.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair paly and avoid disputes.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Answered players questions and resolved disputes to provide excellent customer service.
- Monitored players behavior, taking appropriate action against rule violations.
- Learned and followed company procedures to maintain consistency and standards.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Kept gaming areas clean and organized to maintain safe and secure environment.
Dealer
Horseshoe
12.2023 - 02.2024
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation. Can deal all games.
Dual Rate Table Games Dealer
L’auberge
10.2020 - 11.2023
- Enhanced gaming experiences by efficiently dealing various table games and maintaining a professional demeanor.
- Contributed to increased revenue for the casino by providing exceptional service, driving positive word-of-mouth referrals among guests.
- Assisted in training new dealers to ensure consistent quality of gameplay and customer service across the entire team.
- Mastered various table games quickly through continuous learning and hands-on experience in a fast-paced gaming environment. Can deal and supervise all games.
Education
LSU-Eunice
Eunice, LAElton High School
Elton, LA1997
Skills
- Exceptional leadership
- Game knowledge
- Team Management
- Policy Enforcement
- Casino regulations
- Greeting guests
- Observing operations
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Resolving Complaints
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Table game operation
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Employee Supervision
- Self Motivation
- Professionalism
- Adaptability
Timeline
Table Games Floor Supervisor
Seminole Hard Rock Hotel & Casino
08.2024 - Current
Dealer
Horseshoe
12.2023 - 02.2024
Dual Rate Table Games Dealer
Golden Nugget Hotel & Casino
10.2023 - 08.2024
Dual Rate Table Games Dealer
L’auberge
02.2023 - 09.2024
Dual Rate Table Games Dealer
L’auberge
10.2020 - 11.2023
LSU-Eunice
Elton High School
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