Kea M. Lewis
San Dimas,California
Summary
I am a dedicated professional with a bachelor’s degree in psychology and extensive experience in management, case management, and customer service. Skilled in program navigation, advocacy, and housing assistance, with a strong ability to connect individuals to essential resources. Over 13 years of leadership in retail and operations, optimizing performance, developing teams, and resolving client needs. Proven ability to apply problem-solving, efficiency, and client-focused service to business and social settings, balancing operational success with compassionate support.
Overview
16
16
years of professional experience
Work History
Account Manager
Onumah Global Partners
Hollywood, CA
11.2023 - Current
- Build and maintain strong client relationships to foster long-term partnerships
- Identify client needs and deliver tailored solutions to meet their goals
- Manage expectations and ensure client satisfaction through proactive communication
- Oversee account management and project deliverables, ensuring quality and efficiency
- Collaborate with internal teams to align strategies and achieve client objectives
- Monitor project timelines and budgets to ensure smooth execution
- Resolved customer complaints in a timely manner.
STORE MANAGER
Peet's Coffee & Tea, Betlar Company
Glendale, CA
07.2013 - 08.2023
- Oversaw and supervised all store functions before, during, and following ownership change
- Spearheaded partnership and collaborative initiatives, strengthening relationships with vendors and targeted existing businesses within the mall community
- Ensure all financial (invoices, reporting, and daily sales) and personnel/payroll-related administrative duties are completed accurately, on time, and following company policies and procedures
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Developed and trained staff, fostering high-performance teams and reducing turnover
- Oversaw inventory management, cost control, and profit and loss accountability
- Resolved conflicts professionally, enhancing workplace morale and team cohesion
Assistant Store Manager
Peets Coffee and Tea- High Flying Foods, LLC/Betlar Company
Glendale, CA
01.2012 - 07.2013
- Partnered with the store manager to develop strategies for achieving sales and profit goals
- Ensured compliance with local, state, and federal health and safety standards through regular self-audits
- Oversaw product ordering, inventory management, and merchandising
- Managed sensitive employee information with discretion
- Created and updated training materials and benefits packets for new hires.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Managed cross-functional teams, driving collaboration and process improvements
- Delivered superior customer service, achieving high satisfaction ratings and repeat business
- Implemented campaigns and promotions to help with developing goods and services.
Barista Shift Lead
Peet’s Coffee and Tea-High Flying Foods
Glendale, CA
05.2009 - 01.2012
- Accurately handled cash transactions and maintained receipts and inventory logs
- Led coffee and tea tastings to promote seasonal items and increase sales
- Trained new employees and demonstrated front- and back-of-house duties
- Prepared beverages and food to recipe and presentation standards
- Ensured quality control, hygiene, and safety compliance
Education
Bachelor of Arts - Psychology
Cal Poly Pomona
Pomona, CA05.2025
Skills
- Staff Training & Development
- Store Operations & Inventory Management
- P&L Accountability & Profit Optimization
- Conflict Resolution & Mediation
- B2B/B2C Engagement & Customer Retention
- Talent Acquisition & Performance Improvement
- Cross-Functional Team Leadership
- Strategic Decision-Making & Workflow Optimization
- Coaching, Mentorship & Housing Resource Expertise
- Knowledge of HUD Guidelines & Subsidized Housing
- Microsoft Office Suite & POS Systems Proficiency
- Data Analysis, Reporting & Office Technology
References
Available upon request.
Timeline
Account Manager
Onumah Global Partners
11.2023 - Current
STORE MANAGER
Peet's Coffee & Tea, Betlar Company
07.2013 - 08.2023
Assistant Store Manager
Peets Coffee and Tea- High Flying Foods, LLC/Betlar Company
01.2012 - 07.2013
Barista Shift Lead
Peet’s Coffee and Tea-High Flying Foods
05.2009 - 01.2012
Bachelor of Arts - Psychology
Cal Poly Pomona
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