Innovative Human Resources Executive with 22 years of People & Culture expertise offering advanced knowledge of employment law, compensation, benefits, and employee relations to a fast-paced, mission-driven firm. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment. Strong organizational, analytical, and interpersonal skills to connect effectively with all staff. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands with a focus on results.
Hi, I’m
KEA MAGOH
People & Culture
Washington,DC
Summary
Overview
22
years of professional experience
3
Certifications
Work History
Concentrix
Global People Solutions Senior Director
01.2021 - Current
Job overview
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Liaised between multiple business divisions to improve communications.
- Developed succession plans and promotion paths for staff.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
- Met with employees annually for progress reviews and performance assessments.
- Structured compensation and benefits according to market conditions and budget demands.
- Designed robust compensation and benefits packages to attract top employees.
- Designed and implemented North America region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Conducted company-wide town hall meetings to convey updates.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
MCN Build
Global Human Resources Director
04.2018 - 01.2023
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled employee complaints, resolved issues, and adjusted policies to meet changing needs.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Directed hiring and onboarding programs for new employees.
- Devised hiring and recruitment policies for 200-employee company.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Instructed senior leaders on appropriate employee corrective steps.
- Fostered positive work environment through comprehensive employee relations program.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
David Raines Community Health Centers
Senior Human Resources Regional Manager
04.2015 - 07.2018
Job overview
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Fostered positive work environment through comprehensive employee relations program.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Provided human resources direction and guidance for 12 nonprofit health center locations
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks
- Administered benefits programs, analyzed compensation and prepared budgets.
AT&T
Senior Human Resources Business Partner
01.2002 - 01.2015
Job overview
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Advised senior management on organizational development and change management initiatives.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts.
- Collaborated with leadership to assess and improve policies across board.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Developed and delivered special events for company employees.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Education
Capella University
Master of Business Administration (MBA) from Human Resources Management
University Overview
The University of AlabamaTuscaloosa, AL
Bachelor of Science from Political Science
University Overview
Skills
- Tech Savvy HRIS ATS experience
- Metaverse, Gather, Mesh Early Adopter
- Employee Performance Management
- Recommending Policy Improvements
- Equal Opportunities Facilitation
- Labor Negotiations
- Staff Compensation (Bonus, Merit, Offers)
- Alternative Dispute Resolution
- Collective Bargaining Agreements
- Strategic Workforce Planning
- Benefits Design, Shopping, & Administration
- Unemployment Claims Avoidance
- Workforce Trends and Analysis
Certification
- SHRM-SCP - SHRM Senior Certified Professional
- CCP - Certified Compensation Professional
- PMP - Project Management Professional
- SPHR - Senior Professional Human Resources
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Timeline
Global People Solutions Senior Director
Concentrix
01.2021 - Current
Global Human Resources Director
MCN Build
04.2018 - 01.2023
Senior Human Resources Regional Manager
David Raines Community Health Centers
04.2015 - 07.2018
Senior Human Resources Business Partner
AT&T
01.2002 - 01.2015
Capella University
Master of Business Administration (MBA) from Human Resources Management
The University of Alabama
Bachelor of Science from Political Science
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