Summary
Overview
Work History
Education
Skills
Timeline
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Kea Martinez-Barnes

Auburn,WA

Summary

I am a versatile and dedicated professional with multiple years of experience in driving customer satisfaction through attention to detail and adaptability. I have always excelled in roles requiring empathy and resilience, significantly enhancing team performance and service quality. I'm also skilled in cash handling and inventory management, showcasing a commitment to excellence and operational efficiency.

Overview

5
5
years of professional experience

Work History

Overnight Gas Station Clerk

EuroGarages
Banbury, UK
03.2022 - 04.2023
  • Executed identification checks on customers buying age-restricted products.
  • Counted and balanced cashier drawers.
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Operated cash register to process transactions accurately and efficiently.
  • Stocked shelves with merchandise such as snacks, drinks and other convenience items.
  • Monitored surveillance equipment to prevent theft and ensure the safety of the premises.
  • Checked expiration dates on food items before stocking them onto shelves.
  • Assisted in training new employees on operating procedures within the store.
  • Performed daily inspections on pumps, tanks, hoses and nozzles for proper functioning.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Health Care Assistant

Leonard Cheshire
Banbury, UK
01.2021 - 03.2022
  • Assisted residents with day-to-day tasks, such as cleaning their rooms, watching movies, and reading books.
  • Assisted residents in personal care, including assisting them to the bathroom, showering, feeding, and changing.
  • Maintained a very high standard of documentation and organization for multiple residents at one time.
  • Created activities for the residents, and partook in out-of-home activities such as trips to the shopping center, the movies, as well as out-of-town activities (going to the beach, to the zoo, etc.).
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Communicated with patients to determine feelings, the need for assistance, or social and emotional support, whilst maintaining a professional relationship.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Utilized strong organizational skills while managing multiple tasks simultaneously.

Front of House Employee

Cromwell Lodge Hotel
Banbury, UK
08.2019 - 12.2020
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Worked with managers to report and resolve customer issues or concerns.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Handled customer queries and complaints, ensuring satisfactory resolution.
  • Answered phone inquiries, taking reservations and providing information as needed.
  • Gained cross-training experience in bussing tables and bartending.
  • Handled hotel reception responsibilities, including answering phone calls, managing bookings, and welcoming guests.
  • Partaking in specialized events, such as weddings, work meetings, and other celebratory events. In these, I would run food, work the bar, and ensure that all expectations were exceeded.
  • Basic cleaning and housekeeping duties.

Supervisor

Farmfoods
Banbury, UK
03.2018 - 08.2019
  • Managed cash transactions at the retail location and administrative office.
  • Conducted till lifts and end-of-day cashing up.
  • Executed tasks involving banking cash and generating gyro checks.
  • Implemented security measures to maintain employee and inventory safety.
  • Issuing refunds and overriding when necessary.
  • Generated orders for chilled, bread, dry and frozen stock to ensure a fully restocked store.
  • Maintained cleanliness in back office, staff room, toilet and warehouse.
  • Performed daily inspections of items nearing expiry.
  • Efficiently replenished stock and rotated inventory.
  • Welcomed customers and provided excellent service.

Education

High School Diploma -

North Oxfordshire Academy
UK
06-2020

Skills

  • Driving customer satisfaction
  • Adaptability and resilience
  • Self-awareness
  • Empathy, Optimism and Mindfulness
  • Attention to detail

Timeline

Overnight Gas Station Clerk

EuroGarages
03.2022 - 04.2023

Health Care Assistant

Leonard Cheshire
01.2021 - 03.2022

Front of House Employee

Cromwell Lodge Hotel
08.2019 - 12.2020

Supervisor

Farmfoods
03.2018 - 08.2019

High School Diploma -

North Oxfordshire Academy

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Kea Martinez-Barnes