Keagan Bero
ELGIN,IL
Summary
Friendly and dependable, with knack for creating welcoming environment. Knowledgeable about sorting and organizing, with skills in customer service and inventory management. Dedicated to ensuring efficiency and working hard.
Overview
1
1
year of professional experience
Work History
Donation Attendant
Goodwill
09.2023 - 10.2024
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Prepared shipments of items for transport to alternate locations.
- Assisted in loading and unloading of transport trucks.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Implemented inventory management techniques to optimize storage space utilization for incoming donations.
- Maintained a clean and organized donation area to ensure safety and ease of access for donors.
- Conducted initial quality assessments on donated items to determine suitability for resale or recycling.
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
- Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
- Displayed excellent customer service when greeting customers and accepting donations.
- Respectfully communicated with diverse population of volunteers and employees.
- Promoted the organization''s mission and educated donors on the impact of their contributions.
- Ensured data accuracy by accurately inputting donor information into the database system as needed.
- Provided support in other areas within the organization as required during busy periods or staff shortages.
- Complied with company privacy policies to uphold confidentiality of donors and recipients.
- Provided exceptional customer service, addressing donor inquiries and concerns promptly and professionally.
- Reported instances of fraud and illegal dumping on company property.
- Ensured compliance with health and safety regulations while handling various types of donations.
- Streamlined the donation process for better organization and item categorization, resulting in increased efficiency.
- Elevated overall efficiency by identifying opportunities for process improvements within the donation center operations.
- Adhered to organizational policies regarding acceptable donations, informing donors of any restrictions when necessary.
- Opened and closed facility according to operating hours to secure donations and funds.
Education
High School Diploma -
Elgin High School
Elgin, IL05-2024
Skills
- Reliability and punctuality
- Motivational skills
- Cleanliness and hygiene
- Donation processing
- Staff education and training
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Timeline
Donation Attendant
Goodwill
09.2023 - 10.2024
High School Diploma -
Elgin High School
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