Keagan Hall
DeSoto,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
BOH Leader
Chick-fil-A
09.2023 - Current
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Drove customer satisfaction rates up by refining internal procedures and enhancing external stakeholder communications.
Assistant General Manager
Papa John's Pizza
05.2023 - 09.2023
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Logistics Account Manager
Total Quality Logistics Inc.
01.2023 - 05.2023
- Increased client satisfaction by streamlining logistics processes and implementing cost-effective strategies.
- Managed multiple accounts, ensuring timely delivery of products and maintaining strong relationships with clients.
- Reduced shipping costs by negotiating favorable contracts with carriers and optimizing transportation routes.
- Developed customized logistics solutions to meet the unique needs of key accounts, resulting in increased customer loyalty.
- Collaborated with sales teams to develop targeted marketing campaigns for new business acquisition, driving revenue growth within the logistics division.
- Ensured compliance with industry regulations and company policies by staying current on updates and changes in the logistics field.
BOH Team Member
Chick-fil-A
07.2022 - 01.2023
- Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
General Manager
Papa John's Pizza
01.2022 - 07.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
BOH Manager
Chili's Restaurant
08.2021 - 12.2021
- Improved team efficiency by implementing streamlined BOH processes and procedures.
- Optimized inventory management for reduced food waste and cost savings.
- Trained new staff members on proper kitchen techniques, leading to increased productivity and workplace safety.
- Developed effective strategies for reducing wait times during peak hours, resulting in improved customer satisfaction.
- Collaborated with front-of-house staff to ensure seamless communication and timely service delivery.
- Managed food preparation processes, ensuring consistently high-quality dishes for guests.
- Established productive relationships with local vendors for better pricing and fresher ingredients.
- Implemented sanitation protocols to maintain a clean and safe working environment, passing all health inspections with ease.
- Ensured compliance with all relevant food safety regulations through regular audits of kitchen practices.
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Accepted merchandise and entered appropriate coding into company tracking system.
BOH Team Lead
Chick-fil-A
03.2020 - 08.2021
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
BOH Team Member
Chic-Fil-A
07.2019 - 03.2020
- Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Supported fellow team members through cross-training initiatives, promoting versatility within the BOH staff.
- Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
- Achieved consistent positive feedback from customers regarding meal quality and presentation standards.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Continuously updated culinary knowledge through industry research and professional development opportunities.
- Maintained and sanitized service stations, prep areas, and countertops.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
Server /BOH Line Cook
Joes Italian Restaurant
07.2018 - 06.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
BOH Trainer
Cafe Marizon
08.2017 - 06.2018
- Enhanced BOH team efficiency by streamlining training processes and implementing best practices.
- Improved overall customer satisfaction with consistent quality control measures in the BOH operations.
- Increased team productivity by organizing regular skill-building workshops and performance assessments.
- Facilitated cross-functional collaboration between BOH and FOH teams to ensure seamless restaurant operations.
- Boosted staff morale through effective communication, recognition, and constructive feedback during training sessions.
Salesperson
B-dazzled Downtown
05.2016 - 08.2016
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
- Streamlined sales processes to reduce inefficiencies and improve overall productivity.
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Logged reports, expenses, receipts, and sales in company database.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Basics Starting With Drafting And Engineering
Amarillo College
Amarillo, TXAssociate of Applied Science - Mathematics And Computer Science
Jefferson State Community College
Birmingham, ALHigh School Diploma -
Randall High School
Amarillo, TX05.2018
Skills
- Quality Assurance Controls
- Continuous Improvements
- Expense Control
- Recruitment and Hiring
- Process Improvement
- Active Listening
- Public Speaking
- Problem Solving
Timeline
BOH Leader
Chick-fil-A
09.2023 - Current
Assistant General Manager
Papa John's Pizza
05.2023 - 09.2023
Logistics Account Manager
Total Quality Logistics Inc.
01.2023 - 05.2023
BOH Team Member
Chick-fil-A
07.2022 - 01.2023
General Manager
Papa John's Pizza
01.2022 - 07.2022
BOH Manager
Chili's Restaurant
08.2021 - 12.2021
BOH Team Lead
Chick-fil-A
03.2020 - 08.2021
BOH Team Member
Chic-Fil-A
07.2019 - 03.2020
Server /BOH Line Cook
Joes Italian Restaurant
07.2018 - 06.2019
BOH Trainer
Cafe Marizon
08.2017 - 06.2018
Salesperson
B-dazzled Downtown
05.2016 - 08.2016
Basics Starting With Drafting And Engineering
Amarillo College
Associate of Applied Science - Mathematics And Computer Science
Jefferson State Community College
High School Diploma -
Randall High School
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