Keagan Miller
Summary
Banking professional with solid background in consumer banking, known for delivering personalized financial solutions and fostering client relationships. Recognized for reliability and adaptability in dynamic environments, consistently achieving team goals. Skilled in financial advising, loan processing, and customer service excellence.
Overview
5
5
years of professional experience
Work History
Consumer Banker 2
First Financial Bank
04.2023 - Current
- Enhanced customer satisfaction by providing personalized financial solutions and expert advice.
- Developed in-depth understanding of bank policies, procedures, and regulatory requirements, ensuring consistent adherence across all tasks performed.
- Navigated complex transactions with attention to detail, ensuring accuracy and compliance with regulations.
- Consistently delivered exceptional service, earning recognition as a top-performing Consumer Banker and contributing to overall team success.
- Increased loan application approvals through diligent client assessment and documentation review.
Pawnbroker
Gold Nugget Pawn Shop
09.2021 - 03.2023
- Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Prepared all paperwork, checked identifying information and documented transactions.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
- Processed payments, handled cash and securely initiated bank deposits for revenue-grossing pawn shop.
Customer Experience Coordinator
TJX Companies
10.2019 - 10.2021
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
Education
Associate of Applied Science - Business Management-Administration
Ivy Tech Community College of Columbus
Indianapolis, IN12-2022
High School Diploma -
Hauser Jr-Sr High School
Hope, IN05-2020
Skills
- Cash handling proficiency
- Banking software proficiency
- Loan processing
- Financial product sales
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Multitasking
- Team leadership
- Self motivation
Timeline
Consumer Banker 2
First Financial Bank
04.2023 - Current
Pawnbroker
Gold Nugget Pawn Shop
09.2021 - 03.2023
Customer Experience Coordinator
TJX Companies
10.2019 - 10.2021
Associate of Applied Science - Business Management-Administration
Ivy Tech Community College of Columbus
High School Diploma -
Hauser Jr-Sr High School
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