Keagan Rooney
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
06.2024 - Current
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Exercised composure under pressure and in escalated customer service scenarios.
- Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Waitress/Server
Boucher's Wood River Inn
07.2024 - 10.2024
- Used cash registers and credit card machines to cash out customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Barista/Barista Trainer
Starbucks
10.2021 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
Bachelor of Science - Business Administration
Arizona State University
Online06-2026
Skills
Customer service
Active listening
Customer relations
Documentation
Telephone skills
Verbal and written communication
Time management
Timeline
Waitress/Server
Boucher's Wood River Inn
07.2024 - 10.2024
Shift Manager/Key Holder
Starbucks
06.2024 - Current
Barista/Barista Trainer
Starbucks
10.2021 - 06.2024
Bachelor of Science - Business Administration
Arizona State University
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