Summary
Overview
Work History
Education
Skills
Timeline
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Keagan Rooney

Summary

Professional manager with strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in staff supervision, conflict resolution, and inventory management. Strong organizational abilities and effective communication skills ensure smooth operations and high performance.

Experienced with shift management and key holding in high-paced environment. Utilizes leadership skills to maintain operational efficiency and staff productivity. Track record of effective problem-solving and maintaining high standards of service.

Overview

4
4
years of professional experience

Work History

Shift Manager/Key Holder

Starbucks
06.2024 - Current
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
  • Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.

Waitress/Server

Boucher's Wood River Inn
07.2024 - 10.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Barista/Barista Trainer

Starbucks
10.2021 - 06.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Sales Associate

Spirit Halloween
07.2021 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Bachelor of Science - Business Administration

Arizona State University
Online
06-2026

Skills

  • Effective leadership and Team Management

  • Employee motivation

  • Technical skills

  • Customer service and Customer Relationship Management

  • Inventory management

  • Drawer balancing and Budgeting expertise

  • Decision-making

  • Negotiation and conflict resolution

  • Work Planning and Prioritization

  • Interpersonal relations

Timeline

Waitress/Server

Boucher's Wood River Inn
07.2024 - 10.2024

Shift Manager/Key Holder

Starbucks
06.2024 - Current

Barista/Barista Trainer

Starbucks
10.2021 - 06.2024

Sales Associate

Spirit Halloween
07.2021 - 11.2021

Bachelor of Science - Business Administration

Arizona State University

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Keagan Rooney