Keagan Wolfe
Lynnwood,WA
Summary
Experienced professional with over 10 years in administrative support, client relations, and patient care. Proven ability to manage multiple tasks, handle high volumes of client communications, coordinate complex schedules, and maintain accurate recordkeeping. Skilled in collaborating with diverse, cross-functional teams to ensure seamless operations. Eager to transition into an office environment to leverage extensive administrative experience, strong interpersonal skills, and enhanced organizational abilities for the success of the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Cascade Pet Hospital
Shoreline, WA
09.2024 - Current
- Coordinate appointments, obtain patient medical history, educate clients and promptly update data into patient records.
- Evaluate the unique characteristics of each patient, assessing appropriate handling techniques based on patient behavior and body language.
- Create and process detailed treatment plans based off of the patients' specific medical conditions.
- Manage various administrative tasks, including processing client and veterinarian requests, verifying patient care schedule, and providing follow-up recomentions.
- Collaborate with veterinarians regarding patient care and assist with examinations or treatments.
- Execute diagnostics by operating X-rays machinery, drawing blood, and handling medications.
Receptionist/Veterinary Assistant
Critter Doctor Animal Hospital
Kirkland, WA
03.2023 - 09.2024
- Greeted and welcomed clients, creating a positive first impression.
- Managed scheduling and client intake for multiple veterinarians, ensuring accurate medical records and smooth workflow.
- Addressed online inquiries, answered incoming calls and processed payments, ensuring detailed documentation.
- Consistently provided safe handling of animals and supported veterinarians. with medical procedures
- Performed blood draws, operated X-ray equipment and administered medications and subcutaneous injections.
Client Service Representative
Emerald City Emergency Clinic
Seattle, WA
05.2021 - 03.2023
- Greeted clients with empathy and professionalism, managing stressful situations with a sense of urgency.
- Responded promptly to a high volume of calls, providing immediate assistance for urgent concerns.
- Collaborated with triage team to prioritize cases based on severity.
- Processed payments, verified financial options, and provided support for client paperwork during emergencies.
- Maintained hospital cleanliness, restocked supplies, and ensured proper documentation of communications and treatments.
- Aided veterinarians by caring for hospitalized patients, adhering to time-sensitive treatment schedules.
Client Service Representative/Veterinary Assistant
Banfield Pet Hospital
Everett, WA
11.2020 - 05.2021
- Greeted and checked in clients, providing a cheerful atmosphere.
- Scheduled appointments and surgeries for multiple veterinarians, ensuring optimal time management.
- Streamlined communications between clients and veterinarians while updating medical records.
- Provided assistance to veterinarians by handling patients and monitoring their behavior.
- Administered vaccinations and documented accurate log of immunizations given.
Receptionist
Diamond Veterinary Hospital
Everett, WA
06.2018 - 11.2020
- Welcomed clients and provided a warm first impression while in a fast-paced environment.
- Managed a multi-line phone system and all online communications, schedule any recommended appointments.
- Coordinated urgent requests by notifying the appropriate team members.
- Transferred medical records between other hospitals, laboratories, and pharmacies.
- Verified estimates, processed payments, filed documents, and maintained precise financial records.
Receptionist
Sentry Credit, Inc.
Everett, WA
11.2014 - 05.2018
- Directed incoming calls efficiently on a multi-line phone system, handling client inquiries.
- Secured sensitive information through detailed verification of client records.
- Scheduled appointments and coordinated with multiple departments.
- Ensured accurate data entry while maintaining up-to-date financial records.
- Kept office running smoothly through regular monitoring of supplies and efficient restocking.
Education
High school diploma -
Newnan High School
Newnan, GA05.2011
Skills
- Scheduling & Coordination
- Data Management
- Problem Solving & Adaptability
- Attention to Detail
- Multitasking & Time Management
- Conflict Resolution & Support
- Record Keeping & Confidentiality
Certification
Medical Clerk License
Timeline
Veterinary Assistant
Cascade Pet Hospital
09.2024 - Current
Receptionist/Veterinary Assistant
Critter Doctor Animal Hospital
03.2023 - 09.2024
Client Service Representative
Emerald City Emergency Clinic
05.2021 - 03.2023
Client Service Representative/Veterinary Assistant
Banfield Pet Hospital
11.2020 - 05.2021
Receptionist
Diamond Veterinary Hospital
06.2018 - 11.2020
Receptionist
Sentry Credit, Inc.
11.2014 - 05.2018
High school diploma -
Newnan High School