Keagen Hagerman
Fayetteville
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, experienced at Sam's Club in enhancing customer satisfaction and resolving complex issues. Proven ability in financial transactions and relationship building, consistently improving service delivery and operational efficiency while maintaining a professional demeanor in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Member Specialist
Sams Club
11.2024 - 11.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Educated and engaged customers with new bank products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Manager
Halo Hockey
05.2021 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Haas Hall Academy
Fayetteville, AR05-2026
Skills
- Exceptional communication
- Financial transactions
- Payment processing
- Customer support
- Issue resolution
- Relationship building
- Product sales
- Customer service
- Service upselling
- Database maintenance
- Service recommendations
- Complaint handling
- Transaction processing
- Salesmanship
- Professional appearance
- Strong work ethic
- Clean driving record
- Customer service and support
- Cash handling experience
- Multitasking and organization
Timeline
Member Specialist
Sams Club
11.2024 - 11.2025
Manager
Halo Hockey
05.2021 - 12.2023
High School Diploma -
Haas Hall Academy