Keahi Javine
Hilo,HI
Summary
Focused Navigator highly effective at uncovering problems and calmly responding to changing conditions. Excited to leverage skills gained many years to pursue challenging new position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Resource Navigator
Neighborhood Place of Puna
Kea'au, HI
07.2023 - 07.2024
- Provided information and guidance to clients on how to access services and resources.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Participated in team meetings to discuss complex cases and review treatment plans.
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
- Attended trainings or seminars related to professional development opportunities.
- Performed follow-up visits with former clients to assess their continued success post-intervention.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
Purchasing Clerk/Claims Clerk
Suisan Co. LTD
Hilo, HI
06.2021 - 07.2023
- Maintained and updated vendor databases with accurate information.
- Prepared purchase orders in accordance with established policies and procedures.
- Investigated discrepancies between invoices, purchase orders, and deliveries for resolution purposes.
- Reviewed and processed insurance claims forms to ensure accuracy of data.
- Communicated with vendors via phone and email to answer inquiries, provide updates, and resolve issues related to claims processing.
- Maintained accurate records of all claims activities in accordance with company policies.
- Prepared reports summarizing the status of outstanding claims for management review.
- Assisted in training new staff members on procedures related to filing and processing insurance claims.
- Initiated contact with providers when additional information was needed to complete the claim process.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Maintained filing systems and categorized documents according to established procedures.
- Prepared and organized files for storage, archiving, and retrieval.
- Processed incoming mail, sorted documents, and distributed appropriately.
- Verified accuracy of filing information such as names and numbers.
- Scanned hard copy documents into electronic format for easy access.
Administrative Assistant
ADMINISTRATION BLUE ROCK CONSULTANTS
05.2016 - 06.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
Waitress/Busser
Kuhio Grille
12.2015 - 05.2016
- Restaurant services including bussing tables, waitress, maintenance and cleaning
- Daily customer service face-to-face and phone orders
Education
GED -
Waipahu Community Scool
Waipahu, HI05-2015
Associate of Applied Science - Administration of Justice
HONOLULU COMM. COLLEGE
Honolulu, HISkills
- Inbound and Outbound Calling
- Data Collection
- Case Management
- Patient support
- Community Outreach
- Client Advocacy
- Document processing
- Data accuracy
- Administrative support specialist
- Filing and data archiving
- Proficient with Excel
- Proficient with Google Forms/Docs
- Excellent communication skills
- Claims appeal procedures
Certification
- Certified Home Health Aide, Present
- CPR Certification, Present
- Driver's License, Present
- AED Certification, Present
Languages
English, Fluent
References
References available upon request.
Timeline
Community Resource Navigator
Neighborhood Place of Puna
07.2023 - 07.2024
Purchasing Clerk/Claims Clerk
Suisan Co. LTD
06.2021 - 07.2023
Administrative Assistant
ADMINISTRATION BLUE ROCK CONSULTANTS
05.2016 - 06.2020
Waitress/Busser
Kuhio Grille
12.2015 - 05.2016
GED -
Waipahu Community Scool
Associate of Applied Science - Administration of Justice
HONOLULU COMM. COLLEGE
Similar Profiles
Huzaifa YounisHuzaifa Younis
Peer Tutor (gr 9 - 12) at Braeburn Neighborhood PlacePeer Tutor (gr 9 - 12) at Braeburn Neighborhood Place
Brennan CzajkowskiBrennan Czajkowski
Restaurant Busser at Christophers A Neighborhood PlaceRestaurant Busser at Christophers A Neighborhood Place
Antonio FigueiredoAntonio Figueiredo
Afterschool Educator Assistant at Braeburn Neighborhood PlaceAfterschool Educator Assistant at Braeburn Neighborhood Place