Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keahualani Armendariz

La Quinta,CA

Summary

Friendly, motivated and hardworking service provider skilled at exceeding expectations in fast-paced working environments with demanding objectives for quality, service, and sales.

Talent for quick learning, and highly passionate towards helping people.

Exceptionally polite customer service, and successful in maximizing time productivity, with the goal of happy, satisfied and returning customers with every interaction.

Overview

4
4
years of professional experience

Work History

Hostess

MotorCoach Country Club
Indio, CA
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Provided menus to customers and answered questions regarding menu items.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Built positive relationships with other front-of-house and kitchen staff.

Lead Hostess

Red Robin
La Quinta, CA
01.2023 - 08.2023
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Enhanced guests' experiences by fulfilling special requests during visits.

Customer Service / Sales Representative

Planet Fitness
La Quinta, CA
09.2019 - 11.2022
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Consistently met top membership sales monthly
  • Work with POS systems for sales products along with checking members into the system.
  • Handled front desk requirements including answering club’s phone calls assisting callers with varieties of questions in a kind/ friendly manner.
  • Regular cleaning duties around gym including gym equipment, machines, free weights, bathrooms, front desk, lounging areas, and Spa.
  • Update accounts with recent information and processed customer payments.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Went above/beyond by: helping out at different Planet Fitness locations if they needed assistance while being short-staffed, opened and closed back-to-back shifts, and have stayed overtime and took on extra shifts if needed while our location was short on staff.

Sales Representative

Orange Theory
Palm Desert, CA
12.2021 - 09.2022
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Stayed up to date on company products and services to support sales objectives.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Bottle Service and Event/Club Promoter

Privado Palm Springs
Palm Springs, CA
05.2023 - 09.2023
  • Took beverage orders and Served drinks to customers including cocktail beverages and bottle service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked on dining area to identify immediate needs and reset tables between guests.
  • Educated clients regarding future promotions, sales and upcoming events, stressing potential benefits to client.
  • Planned and executed social media marketing campaigns to promote brand engagement.
  • Answered event-related queries posed by existing and prospective customers.
  • Used social media commercials to disseminate event-related details, resulting in increase in attendance.
  • Solidified relationships with partners, venues and individuals, effectively building strong network of resources for future event planning.

Server (Waitress)

Fantasy Springs Resort Casino
Indio, CA
02.2022 - 09.2022
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Busser

Indian Well's Country Club
Indian Wells, CA
09.2019 - 03.2020
  • Prepared clean seating and dining tables for members.
  • Cleaned up thoroughly after members were finished dining.
  • Stock water cups, responsible for setting water for every member as well as linens and utensils.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Increased productivity by working quickly, helping other bussers and looking for ways to improve.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Resolved various customer issues quickly to increase customer satisfaction.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Stocked displays with new and transferred merchandise.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Supported service staff and food runners by taking extra orders or running food to the tables when my help was needed.
  • Offered insight into menu items to answer customer questions.
  • Immediately bussed tables when guests left to prepare for next party.

Education

Certification -

National Academy of Sports Medicine
La Quinta, CA
12-2024

Associate of Science - Kinesiology

College of The Desert
Palm Desert, CA
05-2024

Certification - Alcohol Serving Certificate

Userve RBC
01.2022

Skills

  • Strong Communication, Written and Interpersonal Skills
  • Talent and passion for helping others, problem-solving
  • Team Player
  • Exceeds expectations in high-demand, fast-paced environments
  • Maximized time productivity
  • Experience in sales and customer service
  • Sales closing
  • Business development understanding
  • Courteous & friendly demeanor
  • Willingness to go extra mile

Timeline

Bottle Service and Event/Club Promoter

Privado Palm Springs
05.2023 - 09.2023

Lead Hostess

Red Robin
01.2023 - 08.2023

Server (Waitress)

Fantasy Springs Resort Casino
02.2022 - 09.2022

Sales Representative

Orange Theory
12.2021 - 09.2022

Customer Service / Sales Representative

Planet Fitness
09.2019 - 11.2022

Busser

Indian Well's Country Club
09.2019 - 03.2020

Hostess

MotorCoach Country Club

Certification -

National Academy of Sports Medicine

Associate of Science - Kinesiology

College of The Desert

Certification - Alcohol Serving Certificate

Userve RBC

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Keahualani Armendariz