Keaira Davis
Fort Lauderdale
Summary
Dynamic and detail-oriented professional with a proven track record at Aetna, excelling in customer service and teamwork. Skilled in problem-solving and time management, I effectively improved patient satisfaction and streamlined operations. My strong communication abilities and adaptability ensure success in fast-paced environments, driving positive outcomes for both patients and colleagues.
Overview
9
9
years of professional experience
Work History
Behavioral Health Insurance
Aetna
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Pharmacy Technician
CVS Pharmacy
03.2019 - 12.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Assisted in management of prescription deliveries, improving patient convenience.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Utilized pharmacy management software to process prescriptions efficiently.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Streamlined drug distribution processes, reducing wait times for patients.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
Patient Access Registrar
Plantation General Hospital
11.2015 - 12.2019
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Utilized advanced computer software systems to effectively manage patient registration, documentation, and reporting tasks.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
- Enhanced communication between medical staff and patients, providing clear explanations of procedures and policies.
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Played an integral role in improving departmental performance metrics through diligent work ethic and commitment to excellence.
- Facilitated smooth transitions for discharged patients by coordinating follow-up appointments and necessary paperwork.
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Diploma -
Whiddon Rodgers
Fort Lauderdale, FL06.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Behavioral Health Insurance
Aetna
07.2022 - Current
Pharmacy Technician
CVS Pharmacy
03.2019 - 12.2022
Patient Access Registrar
Plantation General Hospital
11.2015 - 12.2019
Diploma -
Whiddon Rodgers
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