Keaira Marks
Lawton,OK
Summary
I’m a dedicated and compassionate individual with extensive experience working in customer service across multiple roles. Throughout my career, I’ve developed strong communication, problem-solving, and multitasking skills, all while providing excellent service to a diverse range of customers. I’m about to graduate with a Bachelor’s degree, and I’m eager to apply my academic knowledge and real-world experience in new professional opportunities. In addition to my customer service background, I’ve gained hands-on experience working with children with special needs, where I learned to be patient, empathetic, and adapt my approach to meet each child’s unique needs. I’m excited to combine my skills in customer service, caregiving, and problem-solving to make a positive impact wherever I go.
Overview
6
6
years of professional experience
Work History
Online Personal Shopper
Walmart
02.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Trained all new employees in multiple areas of the department.
- Assisted management in all customer complaints and ensuring proper deliveries of orders
Server Trainer
Buffalo Wild Wings
07.2020 - 08.2023
- Provide customer service by anticipating needs and responding promptly to requests.
- Accommodate guests and build positive experience.
- Interact with customers in a friendly and professional manner.
- Train other servers.
- Handle multiple tasks at once and complete them in a timely manner.
Server
Texas Roadhouse
10.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Associate Trainer
Five Below
10.2019 - 08.2021
- Greeted customers
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks
- Kept store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Trained other employees.
- Helped do manager duties.
- Do inventory regularly
- Stock shelves and break down pallets daily.
- Reset the store monthly.
Education
Bachelor Of Science - Psychology
Cameron University
Lawton, OK05.2026
Lawton High School
Lawton, OKSkills
- Understanding and respecting the diverse needs of individuals
- Strong work ethic
- Guest engagement
- Memory retention
- Service prioritization
- Team collaboration
- Shift management
- Positive and professional
Timeline
Online Personal Shopper
Walmart
02.2024 - Current
Server
Texas Roadhouse
10.2021 - 06.2022
Server Trainer
Buffalo Wild Wings
07.2020 - 08.2023
Sales Associate Trainer
Five Below
10.2019 - 08.2021
Bachelor Of Science - Psychology
Cameron University
Lawton High School