Keaira Tressel
Cleveland
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Honda of Cleveland Heights
Cleveland Heights, OH
02.2025 - Current
- I answer inbound calls and make outbound calls for the service department.
- I schedule service appointments.
- I cash out customers after their vehicles are serviced.
- Assisted customers in resolving inquiries and issues related to vehicle services and sales
- Engaged in active listening to identify customer needs and deliver tailored solutions
- Maintained accurate records of customer feedback to contribute to service improvement initiatives
- I do most of the record keeping
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
BDC Service Representative
Serpentini Chevrolet
Westlake, OH
09.2024 - 02.2025
- Managed customer inquiries through phone, email, and chat to ensure timely responses.
- Scheduled service appointments using dealership management software to optimize workflow.
- Provided product knowledge and support to customers regarding vehicle services and promotions.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Collaborated with service technicians to coordinate repair tasks and updates for clients.
- Conducted follow-up communications with customers post-service to gather feedback and improve processes.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
Administrative Assistant
Amlogix
Cleveland, OH
08.2023 - 09.2024
- Coordinated office operations, ensuring seamless communication and workflow among team members.
- Assisted in preparing reports and presentations, enhancing clarity and professionalism of materials.
- Audited all inbound and outbound orders to ensure deliveries were correct.
- Maintained office supplies inventory, reducing costs through effective vendor negotiations and management.
- Developed training materials for new hires, facilitating smoother onboarding processes and knowledge transfer.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Overnight Stocker
Walmart
Canton, OH
02.2023 - 08.2023
- Organized merchandise on shelves to optimize product visibility and accessibility.
- Collaborated with team members to maintain stock levels and ensure timely replenishment.
- Operated equipment for unloading deliveries, enhancing warehouse efficiency.
- Maintained cleanliness and safety standards throughout the work area to prevent hazards.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Order Picker
Amazon
Newnan, GA
02.2022 - 02.2023
- Operated handheld scanners to accurately locate and pick items from warehouse shelves.
- Maintained organization of inventory by categorizing and labeling products efficiently.
- Collaborated with team members to meet daily order fulfillment targets consistently.
- Adhered to safety protocols while navigating high-traffic areas within the warehouse.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Cashier
Culver's Restaurant
Newnan, GA
08.2021 - 02.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in menu selection, enhancing overall dining experience.
- Managed inventory levels to ensure product availability during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Maintained cleanliness and organization of cashier area, adhering to health standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Took customers' orders.
- Bagged orders, ensuring orders were correct.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Sales Associate
JCPenney
Canton, OH
06.2019 - 09.2021
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Maintained accurate merchandise inventory through diligent tracking and organization.
- Assisted in managing promotional events, increasing foot traffic and customer engagement.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Glenoak Highschool
Canton, OHSkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Customer relations
- Product knowledge
- Documentation and reporting
- Call handling
- Call logging
- Email correspondence
- Punctuality and reliability
- Issue follow up
Timeline
Customer Care Representative
Honda of Cleveland Heights
02.2025 - Current
BDC Service Representative
Serpentini Chevrolet
09.2024 - 02.2025
Administrative Assistant
Amlogix
08.2023 - 09.2024
Overnight Stocker
Walmart
02.2023 - 08.2023
Order Picker
Amazon
02.2022 - 02.2023
Cashier
Culver's Restaurant
08.2021 - 02.2022
Sales Associate
JCPenney
06.2019 - 09.2021
High School Diploma -
Glenoak Highschool