Keaira Tucker
Oklahoma City,OK
Summary
Customer-focused candidate with exceptional experience-enhancing customer experiences in a professional setting. Courteous and friendly when directing customers, giving directions and receiving them. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Ice Cream Roller
The Freezing Cow
05.2022 - 08.2022
- Enhanced customer satisfaction by efficiently preparing and serving ice cream rolls with attention to detail and presentation.
- Boosted team productivity by maintaining a clean and organized work environment, ensuring all tools were readily available.
- Delivered exceptional customer service through friendly interactions and prompt responses to inquiries or concerns.
- Contributed to positive workplace culture by collaborating effectively with fellow team members and assisting in their training as needed.
- Supported store operations through restocking supplies, cleaning surfaces, and performing routine maintenance on equipment as necessary.
- Effectively resolved customer complaints or issues while maintaining a professional demeanor and upholding company standards.
Restaurant Hostess
Texas Roadhouse
08.2022 - 10.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Commercial Janitorial Cleaner
Tucker Janitorial
06.2021 - Current
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
- Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
Education
High School Diploma -
Piedmont High School
Piedmont, OK05.2023
Skills
- High-Volume Dining
- Guest Relations Management
- Reservations Coordination
- Conflict Resolution
- Bill Computation
- Customer Service
- Professional demeanor
- Team collaboration
- Problem-solving abilities
- Adaptability
- Menu Memorization
- Stress management
Timeline
Restaurant Hostess
Texas Roadhouse
08.2022 - 10.2023
Ice Cream Roller
The Freezing Cow
05.2022 - 08.2022
Commercial Janitorial Cleaner
Tucker Janitorial
06.2021 - Current
High School Diploma -
Piedmont High School
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