Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keairasta Floyd-Hubbard

Summary

Dynamic and results-driven professional with extensive experience at Tim Horton, excelling in customer engagement and team leadership. Proven ability to enhance service quality and operational efficiency, while effectively managing cash handling and inventory. Recognized for strong communication skills and a commitment to maintaining high standards of food safety and cleanliness.

Diligent shift lead with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrates reliability and effective communication skills.

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Crew Member

Mcdonalds
03.2025 - Current
  • Provided exceptional customer service in high-volume fast-food environment.
  • Operated kitchen equipment and adhered to food safety standards.
  • Collaborated with team members to ensure efficient order preparation.
  • Maintained cleanliness of workstations and dining areas for customer satisfaction.
  • Assisted in inventory management by restocking supplies as needed.
  • Adapted quickly to changing priorities during peak service times.
  • Handled cash transactions accurately while processing customer orders.
  • Engaged in ongoing training to improve operational efficiency and service quality.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Shift Lead

Tim Hortones
07.2023 - 12.2023
  • Supervised team members during shifts, ensuring adherence to company policies and procedures.
  • Assisted in training new staff on operational tasks and safety protocols.
  • Coordinated daily activities to meet production goals and maintain workflow efficiency.
  • Monitored inventory levels, reporting shortages to management for timely replenishment.
  • Implemented quality control measures to enhance product consistency and reduce errors.
  • Resolved customer inquiries and complaints with a focus on service excellence.
  • Conducted shift briefings to communicate objectives and safety updates to team members.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Planned and executed promotions and special events in close collaboration with management.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Team Member

7-eleven
01.2021 - 11.2021
  • Assisted customers with inquiries and product selection, enhancing overall service experience.
  • Maintained cleanliness and organization of workspace, ensuring adherence to safety standards.
  • Collaborated with team members to streamline operations and improve workflow efficiency.
  • Managed inventory levels, conducting regular stock checks to minimize discrepancies.
  • Assisted in inventory management by unloading deliveries and scanning items for accurate stock levels.
  • Monitored product expiration dates, removing outdated items to ensure fresh merchandise for customers.
  • Adapted to varying workloads and schedules, demonstrating flexibility in fast-paced retail environment.
  • Trained new staff on stocking procedures and safety protocols, fostering a knowledgeable team atmosphere.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Improved kitchen efficiency by streamlining food prep processes and minimizing waste.
  • Optimized food prep sequence, significantly reducing customer wait times.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed store inventory levels, ensuring proper stock availability for customers at all times while minimizing overstock situations.
  • Increased sales revenue by maintaining thorough knowledge of store inventory and current promotions.
  • Participated in store inventory counts, helping to maintain accurate stock levels.
  • Enhanced store inventory management by maintaining accurate records of products, ensuring timely reordering and minimizing stockouts.
  • Promoted store inventory turnover with strategic merchandising techniques that encouraged customers to explore a variety of products offered within the establishment.

Team Member

Penn Station Subs
05.2018 - 09.2020
  • Provided support in training new team members on operational processes and customer service protocols.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated grill station, ensuring timely preparation of food items according to menu specifications.
  • Monitored cooking temperatures and times to ensure food safety and quality standards were met consistently.
  • Collaborated with kitchen staff to streamline food preparation processes and enhance service efficiency.
  • Trained new team members on grill operations, safety protocols, and proper equipment usage.
  • Maintained cleanliness of grill area and adhered to sanitation guidelines to uphold health regulations.
  • Assisted in inventory management by tracking ingredient supplies and minimizing waste during shifts.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

High School Diploma -

Liberty High School
Clarksburg, WV
05-2019

Skills

  • Customer engagement
  • Cross-functional teamwork
  • Proficient in task management
  • Effective time management
  • Cash handling
  • Cleaning
  • Attention to detail
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Drive-thru operations
  • Heavy lifting
  • Food preparation
  • Learning agility
  • Store opening and closing
  • Crew leadership
  • Safety
  • Resilience and persistence
  • Complex Problem-solving
  • Creativity and innovation
  • Inventory restocking
  • Order management
  • Performance improvement
  • Menu memorization
  • Supplies monitoring and restocking
  • Telephone etiquette
  • Positive company representation
  • Food running
  • Health code compliance
  • Beverage preparation
  • Assertiveness
  • Equipment maintenance
  • Ordering procedures
  • Sales expertise
  • Product promotion
  • Production line work
  • Willingness to learn
  • Workplace safety
  • Reliability and punctuality
  • Task prioritization
  • Product knowledge
  • Recipe adherence
  • Company standards
  • Team player
  • Adaptability and flexibility
  • Cleaning and organization
  • Employee training
  • Complaint handling
  • Policy enforcement
  • Dress code enforcement
  • Promotional planning
  • Performance tracking
  • Teamwork and collaboration
  • Problem-solving
  • Team leadership
  • Active listening
  • Effective communication
  • Money handling
  • Decision-making
  • Calm and pleasant demeanor
  • Delegating assignments and tasks
  • Team building
  • Conflict resolution
  • Food presentation
  • Food safety compliance
  • Goal setting
  • Strategic planning

Timeline

Crew Member

Mcdonalds
03.2025 - Current

Shift Lead

Tim Hortones
07.2023 - 12.2023

Team Member

7-eleven
01.2021 - 11.2021

Team Member

Penn Station Subs
05.2018 - 09.2020

High School Diploma -

Liberty High School

Similar Profiles

CREATE PROFILE