Ke'Airia Touchstone
Monroe,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Along with being a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Bartender/Server
Longhorn Steakhouse
12.2021 - Current
- Ensure that guest receive a quality dining experience
- Display creativity by making signature cocktails upon guest request
- Provide all guest with attention to detail by ensuring their orders are correct and to them in a timely manner
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Culinary Professional
Longhorn Steakhouse
09.2021 - Current
- Assisted management in all management duties
- Opened the restaurant to the public
- Assisted staff within their roles
- Provided the staff with a layout for the day
- Inspected deliveries for accuracy and safety.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Key Holder
Hostess
Longhorn Steakhouse
04.2021 - 08.2021
- Greet guest with a warm welcome to exemplify their dining experience
- Answer phones, collect guest information and place them into the computer system
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Bachelor of Arts - Psychology
University of Louisiana At Monroe
12.2023
Undergraduate -
Grambling State University
01.2021
High School Diploma -
West Monroe Highschool
05.2018
Skills
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Providing high-quality care
- Suggestive Selling
- Mentoring and Coaching
- Relationship Building and Management
- Strategic Planning
- Problem-Solving
- Store Opening
- Assignment Delegation
Timeline
Bartender/Server
Longhorn Steakhouse
12.2021 - Current
Culinary Professional
Longhorn Steakhouse
09.2021 - Current
Hostess
Longhorn Steakhouse
04.2021 - 08.2021
Bachelor of Arts - Psychology
University of Louisiana At Monroe
Undergraduate -
Grambling State University
High School Diploma -
West Monroe Highschool
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