Keairo Martin
Houston
Summary
Highly skilled Customer Service Representative with extensive call center experience. Proficient in using various software programs such as Salesforce, Microsoft Office, and Outlook to provide effective solutions to customer inquiries. Demonstrated expertise in complaint handling and utilizing tactful diplomacy when handling difficult conversations with customers. Possesses strong patience maintenance skills, actively listens to customer needs, and resolves issues accordingly. Proficient in tracking shipments, orders, and returns. Solid work ethic and conscientious approach to customer service. Possess strong problem-solving skills, effective communication abilities, and knack for managing customer inquiries with precision. Ability to handle high-volume interactions while maintaining accuracy and order. Bringing valuable knowledge and skills to role of Customer Service Counselor.
Overview
9
9
years of professional experience
Work History
Outbound Call Center Agent
Davis Research
02.2025 - Current
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Make 25 to 30 calls per hour, read script provided in training and using a research link guidelines to help get through the survey, use different rebuttals to gain the customer attention and give a better chance on completing the survey.
Customer Service Rep/Remote
ASI Ge Appliances
04.2021 - 11.2024
- Answer inbound and make outbound calls assisting customers with technical support, troubleshooting, ordering parts, scheduling services
- Used tactful diplomacy when handling difficult conversations with customers
- Developed strong customer service skills through providing effective solutions to customer inquiries
- Adhered to company policies and procedures when dealing with customers' requests or complaints
- Tracked shipments, orders and returns as requested by customers
- Answers incoming call for consumers wearing a heart monitor prescribed to them by their doctor
- Monitored consumers for 7 day or 14 day study
- Help activate and transmit information using the data provided
- Utilized active listening techniques to gain an understanding of customer needs and resolve issues accordingly
Customer Service Representatives/Remote
Preventice Solutions
03.2020 - 02.2021
- Sign in using Amazon Connect and Global to connect to system software use programs such as salesforce, teams, google chrome, smc, cops, Microsoft Words, PowerPoint, Ebs and Outlook to send emails to contractors, customers, stores, distributors and internal
Customer Service Representative
Woodforest National Bank
06.2019 - 01.2020
Payroll Specialist
Dupar
07.2018 - 11.2019
- I was accountable for collecting timekeeping information, incorporating a variety of deductions into a periodic payroll system using an excel spreadsheet
- Managed employees salaries, finances, and tax information
- Calculating the correct amount incorporating overtime, deductions, bonuses with assistance of a computer system
- Performed financial functions related to collections, accuracy, recording, analysis
- I also help get credit applications approved with the client
Accounts Receivable Clerk
Us Metal Piping Company
05.2018 - 09.2018
- Post revenues by verifying and entering transactions form lock box and local deposits
- Updates receivables by totaling unpaid Invoices
- Maintains records by microfilming invoices, debits, and credits
- Applied customer payments correctly to appropriate accounts
- Managed collections process for past due invoices using telephone calls, emails, letters
Medical Assistant
Teleflex Medical
05.2016 - 08.2018
- Created positive relationships with customers by providing friendly, helpful service throughout all interactions
- Answering telephones, greeting patients, updating and filing patients' medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, handling billing and bookkeeping
- Verifying patient information by interviewing patient; Recording medical history; confirming purpose of visit
- Preparing patients for examination by performing preliminary physical tests, such as taking blood pressure, weight, and temperature, reporting patient history summary
- Documented medical data in patient charts, facilitating accurate records
- Cleaned treatment rooms and medical instruments, complying with infection control standards
Education
Medical Assistant -
Vatterott
Memphis, TnHigh School Diploma -
Oakhaven High
Memphis, Tn05.2008
Skills
- Goal oriented
- Outbound sales
- Continuous improvement
- Call monitoring
- Salesforce
- Workforce management
- Call routing
- Customer acquisition strategies
- CRM software
- Phone-based research
- Script adherence
- Customer relationship building
- Sales presentations
- Email etiquette
- Sales reporting
- Closing techniques
- Cold calling
- Teamwork
- Positive attitude
- Multitasking
Timeline
Outbound Call Center Agent
Davis Research
02.2025 - Current
Customer Service Rep/Remote
ASI Ge Appliances
04.2021 - 11.2024
Customer Service Representatives/Remote
Preventice Solutions
03.2020 - 02.2021
Customer Service Representative
Woodforest National Bank
06.2019 - 01.2020
Payroll Specialist
Dupar
07.2018 - 11.2019
Accounts Receivable Clerk
Us Metal Piping Company
05.2018 - 09.2018
Medical Assistant
Teleflex Medical
05.2016 - 08.2018
Medical Assistant -
Vatterott
High School Diploma -
Oakhaven High
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