KEAIRRA BIRKLEY
MILWAUKEE,WI
Summary
Compassionate Caregiver with extensive experience in daily living assistance and personal care. Proven success in building strong relationships with clients and maintaining a safe, clean environment. Skilled in first aid, CPR/AED, and providing personalized care to enhance patient comfort and promote independence.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CAREGIVER
DIMENSIONS LIVING
01.2022 - 04.2023
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
CAREGIVER
POINT MANOR
11.2019 - 01.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Customer Service Representative
DICKEY'S BBQ PIT
06.2017 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
TRAVIS VOCATIONAL HIGH SCHOOL
MILWAUKEE, WI06-2014
Skills
- Daily living assistance
- Housekeeping
- Housekeeping tasks
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
- Certified in CPR/AED
- Client satisfaction
- Meeting planning
Certification
- CPR/AED Certification
Timeline
CAREGIVER
DIMENSIONS LIVING
01.2022 - 04.2023
CAREGIVER
POINT MANOR
11.2019 - 01.2022
Customer Service Representative
DICKEY'S BBQ PIT
06.2017 - 10.2019
- CPR/AED Certification
High School Diploma -
TRAVIS VOCATIONAL HIGH SCHOOL
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