Keala Dressler
Dickinson
Summary
Dynamic Customer Account Specialist at Great Plains Restorative Services with a proven track record in enhancing customer satisfaction through effective communication and meticulous recordkeeping. Skilled in time management and organizational strategies, I excel at coordinating efforts across departments to achieve goals and resolve issues efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
Great Plains Restorative Services
Dickinson
06.2024 - Current
- Adhered to company policies when handling confidential client information.
- Received, prioritized and responded to multiple points of customer communication.
- Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Monitored daily workflow to ensure that all tasks were completed on time.
- Received payments and posted amounts to customer accounts.
- Conducted regular reviews of existing accounts to ensure accuracy of details.
- Maintained up-to-date records of customer interactions, transactions and changes in account status.
- Verified account details by contacting customers directly via telephone or email.
Bartender
Last Chance Ranch Steakhouse
Halliday
09.2023 - 04.2025
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Bartender
Sit N Bull
Taylor
10.2021 - 09.2023
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Completed regular bar inventories and daily requisition sheets.
- Managed accurate bar tabs and processed cash and credit card transactions.
Activity Director
Edgewood
Dickinson
09.2022 - 05.2023
- Assisted residents with physical activities such as walks and exercise classes.
- Resolved customer complaints regarding worker performance or services rendered.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Created monthly activity calendars with a variety of recreational options.
- Delegated work to staff, setting priorities and goals.
- Trained workers in company procedures or policies.
- Maintained records of activities and analyzed feedback from participants.
- Implemented activities to provide amusement and socialization for residents.
CMA/Activity Director
Evergreen Agemark
Dickinson
02.2022 - 05.2023
- Participated actively in team meetings discussing new developments in medicine or changes in policies and procedures.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Provided support in the development of treatment plans for patients under the direction of a physician.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Documented all activities accurately into electronic medical records system.
Education
High School Diploma -
Southwest Community High School
Dickinson, ND05-2013
Skills
- Team collaboration
- Effective communication
- Time management
- Attention to detail
- Customer service
- Organizational skills
- Word processing
- Documentation and recordkeeping
Certification
- Certified Nursing Assistant - 2014
References
References available upon request.
Timeline
Customer Account Specialist
Great Plains Restorative Services
06.2024 - Current
Bartender
Last Chance Ranch Steakhouse
09.2023 - 04.2025
Activity Director
Edgewood
09.2022 - 05.2023
CMA/Activity Director
Evergreen Agemark
02.2022 - 05.2023
Bartender
Sit N Bull
10.2021 - 09.2023
High School Diploma -
Southwest Community High School
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