Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Reyna Masoe

Las Vegas ,NV

Summary

Diligent Manager with over 14 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Communicative team leader with expertise in strategic planning and inventory management. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience

Work History

Manager

Lucky U Ent aka Giovannis
Kahuku, HI
10.2008 - 11.2022
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Maintained records of food inventory, supplies, and equipment.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Assigned tasks and monitored progress of all kitchen personnel.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Trained and mentored up to 30 new employees each quarter.
  • Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
  • Resolved customer complaints promptly in a professional manner.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Explained goals and expectations required of trainees.
  • Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
  • Adhered to company food, safety, quality and sanitation policies.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Medical Receptionists

Koolauloa Health & Wellness Center
Kahuku, HI
06.2003 - 10.2008
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Checked patients in and out for appointments and collected co-payments.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Greeted and checked in patients, updating patient information in computer system.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Kahuku High School
Kahuku, HI
06-1987

Skills

  • Business Administration
  • Contract Management
  • Policy Implementation
  • Financial Management

References

References available upon request.

Timeline

Manager

Lucky U Ent aka Giovannis
10.2008 - 11.2022

Medical Receptionists

Koolauloa Health & Wellness Center
06.2003 - 10.2008

High School Diploma -

Kahuku High School

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Reyna Masoe