Kealear Rochon

• Managing daily store operations to ensure efficient workflow in a fast paced, cross functional work environment.
• Ensuring associates are delivering friendly, professional and timely service to all customers who shop the store.
• Monitoring the performance, profitability, and flow-through of store plans and programs.
• Supporting supply management by tracking stock levels and placing orders as needed.
• Training new employees on operational procedures and customer service standards.
• Coordinating merchandising efforts to optimize product presentation and sales potential.
• Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
• Leading a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, sale, well-stocked store.
• Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe's in-store experience. Annual sales revenue over 49M.
• Responsible for leading a team of Department Supervisors, Leads and associates over the Cash Office, Cashiers, Fulfillment, Receiving and Freight Teams over the Front End and Back End Operations.
• Collaborates with peers on the store leadership team as well as the District Manager, Asset Protection and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational efficiencies.
• Monitoring the performance, profitability and flow through of store plans and programs.

• Managing daily store operations to ensure efficient workflow in a fast paced, cross functional work environment.
• Ensuring associates are delivering friendly, professional and timely service to all customers who shop the store.
• Monitoring the performance, profitability, and flow-through of store plans and programs.
• Training new employees on operational procedures and customer service standards.
• Coordinating merchandising efforts to optimize product presentation and sales potential.
• Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
• Leading a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, sale, well-stocked store.
• Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe's in-store experience. Annual sales revenue over 43M.
• Responsible for leading a team of Specialists in the Appliance, Millworks and Flooring Department to drive installed sales, achieve specialty sales goals as well as installed sales goals.
• Collaborates with peers on the store leadership team as well as the District Manager, Asset Protection and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational efficiencies.
• Monitoring the performance, profitability and flow through of store plans and programs.

• Managing daily store operations to ensure efficient workflow in a fast paced, cross functional work environment.
• Ensuring associates are delivering friendly, professional and timely service to all customers who shop the store.
• Monitoring the performance, profitability, and flow-through of store plans and programs.
• Supporting supply management by tracking stock levels and placing orders as needed.
• Training new employees on operational procedures and customer service standards.
• Coordinating merchandising efforts to optimize product presentation and sales potential.
• Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
• Leading a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, sale, well-stocked store.
• Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe's in-store experience. Annual sales revenue over 43M.
• Responsible for leading a team of Department Supervisors, Leads and associates over the various departments in the store to ensure in-stock and merchandising standards are met.
• Collaborates with peers on the store leadership team as well as the District Manager, Asset Protection and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational efficiencies.
• Monitoring the performance, profitability and flow through of store plans and programs.

• Supervised daily operations, ensuring compliance with company policies and safety standards.
• Trained team members on operational procedures and best practices for efficiency.
• Managed inventory levels, optimizing stock replenishment processes to reduce shortages.
• Coordinated schedules and workflows, enhancing productivity across multiple departments.

• Coordinated compliance audits to ensure adherence to regulatory standards and internal policies.
• Developed and maintained comprehensive documentation for compliance processes and procedures.
• Assisted in training staff on compliance protocols and updates to enhance understanding and execution.
• Monitored industry regulations to identify potential impacts on organizational practices and policies.
• Oversee all the Training and Compliance Functions for 98 locations in and around the State of Louisiana.
• Direct training of Area managers for 7 Districts, Tax School Training and Coordination for all locations as well as continuing education seminars and training for all Districts.
• Arranging on the job training for new hires and conducting orientation sessions to familiarize new staff members with correct procedures and processes.
• Developing educational materials as needed as well as the circulation and composition of a monthly informative newsletter.

• Led cross-functional teams to deliver projects on time and within budget.
• Developed project plans outlining scope, goals, and deliverables for stakeholders.
• Implemented risk management strategies to mitigate potential project delays.
• Facilitated communication between clients and team members to ensure alignment.
• Experienced in the Residential Construction Business. Assisted with all aspects of the building process. Coordination of the sub-contractors involved in the building process.
• Involved in the acquisition and selection of the exterior and interior materials, home design, bookkeeping, budget and tax returns in a family run business.

• Led service team to enhance customer satisfaction and operational efficiency.
• Developed training programs for staff to improve service delivery and performance.
• Implemented process improvements that streamlined operations and reduced response times.
• Analyzed customer feedback to identify trends and drive service enhancements.
• Responsible for leading a team of associates in the Electrical, Plumbing, Paint, Inside Garden and Outside Garden Departments.
• Responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This included coaching, teaching and training associates. Delegating and following up on daily tasks, managing performance and ensuring adequate department coverage.

• Led operational strategies to enhance district performance and achieve sales targets.
• Developed and implemented training programs for management teams to improve employee engagement.
• Analyzed market trends to identify growth opportunities and optimize resource allocation.
• Oversaw inventory management processes, ensuring product availability and minimizing waste.
• In charge of operational practices of 19 stores in and around the Lafayette, Carencro, Breaux Bridge, Opelousas, Eunice, Ville Platte, Rayne, Crowley and Jennings areas.
• Ensured each location ran smoothly, met any budget and sales goals while complying with marketing campaigns and promotions. Annual revenue over 2.5M
• Responsible for interviewing, hiring, training, staffing, coordination and disciplining staff of 100+ employees.
• Regular use of reports to detect fraud and waste.
• Regular check in on individual stores to ensure District standards were met as well as prescribed guidlines and quality control.
• Daily verbal and written communication, scheduling, requisition needs as well as office image standards.

18 year accomplished career in the following positions:

Revenue Office, Special Procedures Advisor, Field Support Unit Manager, Staff Assistant to the Collection Division Chief and Collection Division Training Group Manager

Supervised three Collection Support Departments and Support Staff. Experience in recruitment, training, interviewing, placement and evaluation of personnel.

Supervised Training Group and Group Clerk including the initial establishment of all internal controls and functions in the group.

Planned and managed business operations of the Collection Division, including finance, budgeting, staffing, training and facilities management.

Assisted corporate and large dollar individual taxpayers in the preparation, filing, compliance, financial analysis, solvency, deposit requirements and estimated tax payments of their taxpayer accounts.

Examined books and records of corporate and individual taxpayers to determine compliance as well as financial status.

Conducted financial analysis, court records searches, internal and external sources to determine and evaluate financial status. Recommended suit recommendations, lien determinations, and offered advisory opinions to protect the governments interest.