Kealear Rochon

Lowe's Operations Assistant Store Manager (ASM) leads daily store operations, focusing on sales, customer satisfaction, and efficiency, often acting as the Manager on Duty (MOD), driving team performance through coaching, ensuring safe & stocked aisles, managing inventory/checkout, and handling financial/payroll aspects, all while developing cross-functional skills for future leadership. Key duties include sales planning, operational excellence, team leadership, safety compliance, and inventory control, requiring flexibility for various shifts and store areas.

Key Responsibilities

Customer Experience: Drive sales, ensure exceptional service, coach associates on customer engagement, and maintain a clean, safe store environment.

Store Operations: Oversee opening/closing, manage cash flow, ensure accurate checkout, and maintain inventory levels.

Leadership: Lead and motivate teams, provide in-the-moment coaching, manage staff coverage, and serve as MOD when needed, fostering a positive culture.

Financial & Sales Goals: Assist in achieving sales/margin goals, review operating results, and develop strategies for promotions and staffing.

Lowe's Specialty Assistant Store Manager (ASM) leads teams to deliver excellent customer service, hitting sales/margin goals in specific areas like Appliances, Cabinets, or Flooring, by managing daily ops, ensuring safety, coaching associates, and coordinating with other leaders for store-wide success, often rotating roles for development. Key duties include driving sales, managing inventory, coaching staff on selling models, handling customer issues, and ensuring store readiness for promotions, essentially running the store's specialty side.

Key Responsibilities:

Leadership & Coaching: Lead, motivate, and develop a team of associates to provide outstanding customer service, providing in-the-moment coaching on selling techniques and safety.

Sales & Operations: Achieve sales and margin goals, manage stock levels, and drive operational efficiency, including ensuring proper staffing and store presentation.

Customer Experience: Ensure a clean, safe, and well-stocked store, anticipating customer flow and addressing needs effectively.

Store Readiness: Support promotional activities, manage resets, and ensure readiness for seasonal needs like nursery care.

Cross-Training: May rotate through merchandising and operations for broader development.

Store Leadership: Act as a leader, sometimes providing full store leadership, and collaborate with the store leadership team and District Manager.

Led 17 tax office locations, focusing on P&L, team leadership, recruitment (seasonal staff), operations, and driving sales through excellent client service, marketing, and community engagement, ensuring all locations meet performance, compliance, and branding standards. Key duties include coaching managers, monitoring financial reports, handling budgets, managing facility needs, developing local partnerships, and ensuring compliance with company policies.

Core Responsibilities:

Financial Management: Owns the district's P&L, monitors revenue, cash control, and productivity reports, and manages budgets.

Team Leadership & Development: Recruits, trains, coaches, and develops store managers and seasonal staff, fostering high-performing, diverse teams.

Operations & Compliance: Ensures all locations adhere to company standards for setup, technology, service quality, and legal/tax regulations.

Sales & Marketing: Drives business growth through client retention, new client attraction, and local marketing/community involvement.

Client Experience: Sets high standards for client service, resolving complex issues and ensuring an amazing experience.

Key Focus Areas:

Recruitment: Proactive, year-round recruiting for seasonal staff.

Operational Excellence: Managing daily activities for maximum efficiency across multiple stores.

Business Acumen: Developing strategies for profitability, client attraction, and retention.

Community Relations: Building local partnerships and brand awareness.

Experienced in the Residential Construction Business. I assisted with all the aspects of the building process. Coordination of the sub-contractors ranging from the pouring of the slab to the framing, trim, cabinets, floors, plumbing, lighting, and granite involved in the building of the home. I was involved in the acquisition and selection of the exterior and interior materials, home design, interior design, bookkeeping, budget, and tax returns. Worked with my son and ex-husband who is a residential contractor in various capacities for 10+ years in a family run business.

Pursue delinquent tax accounts, often involving cases with a significant amount of debt (e.g., generally over $100,000).

Taxpayer Interaction: Conduct interviews (face-to-face, by phone, or in the field at a taxpayer's home or business) with taxpayers or their representatives (CPAs, attorneys) to resolve tax issues.

Financial Analysis: Obtain and analyze financial information (income, expenses, assets, liabilities) to determine a taxpayer's ability to pay, using forms such as Form 433-A, Collection Information Statement.

Negotiation & Resolution: Negotiate and set up payment agreements (installment plans), grant penalty relief when appropriate, or suspend collection action in cases of genuine financial hardship.

Enforced Actions: When agreement cannot be reached, initiate and execute enforced collection actions, such as filing Federal Tax Liens, levying bank accounts or wages, and seizing and selling property or assets.

Investigation: Conduct civil enforcement investigations, which may involve researching public records and third parties (like financial institutions) to locate hidden assets.

Securing Returns: Secure delinquent tax returns from individuals or businesses who have failed to file, ensuring compliance with tax laws.

Education: Educate taxpayers on their filing and payment obligations, ensuring they are aware of their rights and responsibilities under the law